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ECPI University

Administrative Support – Financial Aid

ECPI University

Administrative Support role for ECPI University's Financial Aid department focused on customer service and administrative tasks. Remote position aiding students with financial assistance queries and processes.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Support the Financial Assistance Department with phone calls, email inquiries and tasks as assigned
  • Assist students with their FAFSA, Entrance Counseling and Master Promissory Note
  • Process student invoices
  • Perform a variety of administrative tasks to support the efficient daily operations of the Financial Assistance department
  • Pitch in to support department initiatives
  • Work with financial assistance advisors
  • Updates reports and spreadsheets
  • Collect students documents and scan to image now
  • Other duties as assigned

Requirements

What you’ll need
  • High School Diploma required, Bachelor's degree preferred
  • 1-3 years of customer service experience in an office setting
  • Strong customer service, communication and interpersonal skills
  • Enjoy helping others; positive attitude; flexible
  • Ability to quickly master new computer applications; strong, accurate data entry skills; attention to detail
  • Ability to organize, multitask, prioritize and work under pressure at times, team player
  • Good phone etiquette skills and understanding of phone systems
  • Ability to use MS Word, Excel and Outlook for basic/moderate level functions

Benefits

Comp & perks
  • Professional work environment
  • Student-centered focus
  • Talented and committed co-workers
  • Competitive compensation & benefits plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data EntryInvoice ProcessingReport UpdatingDocument ScanningAdministrative Support
Soft Skills
Communication SkillsInterpersonal SkillsAttention to DetailOrganizational SkillsTeam Player
Certifications
High School DiplomaBachelor's Degree Preferred