Administrative Support – Financial Aid

ECPI University

Administrative Support role for ECPI University's Financial Aid department focused on customer service and administrative tasks. Remote position aiding students with financial assistance queries and processes.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while efficiently managing administrative tasks in a financial assistance environment. Proficient in data entry and familiar with MS Word, Excel, and Outlook to support daily operations.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsMS Word ProficiencyMS Excel ProficiencyMS Outlook Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInvoice ProcessingReport UpdatingDocument ScanningAdministrative Support

Soft Skills

Communication SkillsInterpersonal SkillsAttention to DetailOrganizational SkillsTeam Player

Tools & Technologies

Phone Systems

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Financial AssistanceFAFSAEntrance CounselingMaster Promissory Note

About the role

Key responsibilities & impact

Support the Financial Assistance Department with phone calls, email inquiries and tasks as assigned
Assist students with their FAFSA, Entrance Counseling and Master Promissory Note
Process student invoices
Perform a variety of administrative tasks to support the efficient daily operations of the Financial Assistance department
Pitch in to support department initiatives
Work with financial assistance advisors
Updates reports and spreadsheets
Collect students documents and scan to image now
Other duties as assigned

Requirements

What you’ll need

High School Diploma required, Bachelor's degree preferred
1-3 years of customer service experience in an office setting
Strong customer service, communication and interpersonal skills
Enjoy helping others; positive attitude; flexible
Ability to quickly master new computer applications; strong, accurate data entry skills; attention to detail
Ability to organize, multitask, prioritize and work under pressure at times, team player
Good phone etiquette skills and understanding of phone systems
Ability to use MS Word, Excel and Outlook for basic/moderate level functions

Benefits

Comp & perks

Professional work environment
Student-centered focus
Talented and committed co-workers
Competitive compensation & benefits plan