Financial Assistance Advisor

ECPI University

Financial Assistance Advisor at ECPI University advising students on education financing options and eligibility for financial aid using remote technologies. Supporting students through personalized financial assistance program guidance.

Posted 6/24/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Advises students, using remote technologies (Zoom, Microsoft teams), about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

Requirements

What you’ll need

Bachelor’s degree preferred.
2-3 years of related experience.
Any equivalent combination of education, experience, and/or training.
Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets).
Utilizing AI tools preferred.
Proficiency in Microsoft Office.
Proficiency in CampusVue Student database, preferred.
Well-developed oral and written communication skills.
Excellent organizational and analytical skills.
Ability to quickly master new methodologies, technologies and systems.
Ability to handle a high pressure environment with significant timeline pressures.
Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service.
Ability to work independently and with a team as well as with various constituents.

Benefits

Comp & perks

Tuition scholarship program available to employees and their immediate family members after 90 days of employment
Competitive compensation and medical/dental benefit plans
401(k) participation with possible employer contributions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial data analysisfinancial aid eligibility assessmentcost evaluationjudgment in financial adjustmentsreport analysismethodology mastery

Soft Skills

oral communicationwritten communicationorganizational skillsanalytical skillscustomer serviceindependenceteam collaborationhigh pressure management