Echo360

Customer Success Manager – Education

Echo360

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $80,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • The Customer Success Manager (CSM) leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts.
  • The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.
  • The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention.
  • Actively promoting new product offerings and features to accelerate adoption and drive usage growth.
  • Managing and renewing existing account relationships.
  • Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.

Requirements

  • Bachelor's degree (preferred), graduate degree (a plus)
  • A minimum of 5 years related professional experience in:
  • 1. Consultative sales or account management or customer success
  • 2. Experience with Cloud/SaaS Applications
  • 3. Academic technology, eLearning, or instructional design (a plus)
  • Outstanding verbal and written communications skills
  • Well-organized self-starter, able to handle multiple tasks with minimal oversight
  • Working knowledge of educational Learning Management Systems
  • Technically savvy individual who can master and demonstrate Echo360 products
  • Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight
  • Strong team player who can effectively collaborate and lead activities with the overall territory team
  • Willingness/availability to travel.
Benefits
  • Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
consultative salesaccount managementcustomer successCloud applicationsSaaS applicationseducational technologyeLearninginstructional designCRM toolscustomer success tools
Soft skills
verbal communicationwritten communicationorganizational skillsself-startermultitaskingcollaborationleadershipcustomer satisfaction focusrelationship managementadaptability
Certifications
Bachelor's degreegraduate degree