Echo360

Customer Success Manager

Echo360

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts.
  • This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages.
  • The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360’s Echosystem through tailored solutions that align with their business objectives.
  • Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs.

Requirements

  • Bachelor’s degree (preferred); graduate degree a plus.
  • Minimum of 5 years of experience in:
  • Consultative sales, account management, or customer success within enterprise SaaS environments.
  • Supporting enterprise clients in industries with large, distributed, and high-turnover workforces.
  • Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred).
  • Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms.
  • Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone.
  • Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders.
  • Technically savvy, able to quickly master Echo360’s platform and articulate value to enterprise clients.
  • Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms.
  • Strong team player with the ability to collaborate across sales, marketing, and product teams.
  • Willingness to travel as needed to support enterprise clients.
Benefits
  • medical
  • dental
  • vision
  • life & disability insurance
  • 401(k) plan with company match
  • unlimited PTO policy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
consultative salesaccount managementcustomer successenterprise SaaSLMSworkforce managementcompliance trainingSCORMHRISCRM
Soft skills
communication skillspresentation skillscollaborationrelationship buildingstrategic advisingtechnical proficiencyengagement with stakeholdersteam playeradaptabilityproblem-solving
Certifications
Bachelor’s degreegraduate degree