Patient Services Representative

Eastern Nephrology Associates, PLLC

Patient Services Representative at ENA ensuring accurate patient processing and communication. Managing appointments and maintaining patient information within a clinical environment.

Posted 7/18/2026full-timeWilmington • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient processing, appointment scheduling, and maintaining accurate medical records while ensuring compliance with HIPAA regulations. Strong communication and interpersonal skills are essential for effective patient interactions.

Highest-signal resume keywords

Medical TerminologyEHR SchedulingPatient Check-In/OutHIPAA ComplianceMedical Clerical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ProcessingAppointment SchedulingInsurance VerificationPre-AuthorizationOffice Organization

Soft Skills

Effective CommunicationHuman RelationsProfessionalism

Tools & Technologies

EHR Systems

Certifications & Qualifications

High School DiplomaGED EquivalentMedical Secretarial Program

Industry Keywords

Patient DemographicsConfidentialityCompliance Requirements

About the role

Key responsibilities & impact

First point of contact for patients at the clinic
Process patients in a friendly, professional manner
Ensure all patient demographic and insurance information is accurate and updated each visit
Schedule and re-schedule appointments in EHR
Check in/out patients for appointments, lab work, or studies
Verify insurance and obtain pre-authorization numbers when required
Maintain confidentiality of patients and their medical information
Demonstrate human relations and effective communications skills

Requirements

What you’ll need

Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience
High School Diploma or GED equivalent
Preference: Knowledge of HIPAA and other compliance requirements

Benefits

Comp & perks

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