Director of Program Success

Earth Force Technologies

Director of Program Success managing customer program delivery for Earth Force's forestry technology solutions. Ensuring operational success and stakeholder satisfaction through complex project management.

Posted 6/12/2026full-timeRemote • California • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own end-to-end delivery of customer programs, including onboarding, commissioning, operational milestones, SLA management, and long-term program success.
Proactively identify and resolve delivery risks across Operations, Product, and Engineering before they impact customers.
Partner with commercial and partnerships teams to ensure customer commitments, timelines, and SLAs align with operational and technical capabilities.
Serve as the primary program-level contact for customers and partners, leading engagement cadences, reporting, QBRs, and issue resolution.
Build and scale program delivery infrastructure, including playbooks, escalation protocols, reporting frameworks, and commissioning processes.
Translate customer contracts into measurable operational plans while coordinating cross-functional execution across field, product, and engineering teams.
Help establish and scale Earth Force’s long-term program management function, processes, and operating model as the company grows.

Requirements

What you’ll need

7+ years managing complex, multi-stakeholder programs with contractual commitments and SLAs.
Strong program delivery ownership and accountability for execution against customer commitments.
Experience working directly in the field and resolving operational issues onsite.
Comfortable operating in remote, physically demanding environments and around heavy equipment.
Proven ability to coordinate across Operations, Product, Engineering, and customer stakeholders.
Ability to translate field realities into executive-level communication and operational plans.
Experience building or shaping program management, delivery, or customer engagement functions from the ground up.
Experience working with federal agencies, public-sector organizations, or highly regulated industries.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementSLA managementoperational planningrisk managementcross-functional coordinationcustomer engagementreporting frameworksescalation protocolscommissioning processesdelivery infrastructure

Soft Skills

leadershipcommunicationproblem-solvingaccountabilitystakeholder managementadaptabilitycollaborationstrategic thinkingcustomer focusexecutive communication