Service Process Manager – Workshop

e-motion - Die e-Bike Experten

Prozessmanager bei e-motion sucht Optimierer für Werkstattprozesse und Schulungen der Partner, um die Elektromobilität zu gestalten. Arbeiten mit vorhandenen Partnern und in einer zentralen Rolle im Tagesgeschäft.

Posted 5/15/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You optimize workshop workflows and processes as well as the advisory support provided to our franchise partners
You support our partners through trainings and analyses to ensure quality in our two-wheeler, three-wheeler and cargo bike workshops
You assist in implementing new locations and help partners develop and establish new workshop processes
You develop and maintain training materials, presentations, checklists, manuals and online learning courses

Requirements

What you’ll need

Ideally you are a master-certified two-wheeler mechatronics technician or master two-wheeler mechanic
Career changers are also welcome — e.g., (automotive) mechanics and (automotive) mechatronics technicians with experience as bicycle mechanics/bicycle assemblers
You have experience in assortment planning and acting as the interface between the workshop and sales
You have an entrepreneurial mindset and a high degree of self-motivation
You are willing to support our partners on-site (travel requirement approx. 60%)
Enjoy building and maintaining collaborative partnerships
A high level of independence, sense of responsibility and commitment to service

Benefits

Comp & perks

Attractive bike leasing
Permanent employment contract
Fun at work – we love what we do!
Genuine appreciation for your ideas and initiatives – do what you love!
A great concept with many projects that give you room to develop and make an impact
We are a kununu Top Employer 2023, 2024 and 2025

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

two-wheeler mechatronicstwo-wheeler mechanicautomotive mechanicsautomotive mechatronicsbicycle mechanicsbicycle assemblyassortment planningworkshop processestraining material developmentonline learning course creation

Soft Skills

entrepreneurial mindsetself-motivationcollaborative partnershipsindependencesense of responsibilitycommitment to service

Certifications

master-certified two-wheeler mechatronics technicianmaster two-wheeler mechanic