Client Services Director – Corporate Housing

Dwellworks

Client Services Director managing client relationships and support for corporate housing at Dwellworks. Building consultative relationships and facilitating communication across teams.

Posted 6/19/2026full-timeRemote • Ohio • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Maintain Client Relationship (40%)
Visit client offices to maintain a relationship with client contacts including Supply Chain, Operations, and Account Management
Act as direct contact for client’s requests for market info, pricing, service delivery explanations, scope modifications, and new opportunities
Act as liaison between account management and operations to facilitate effective communication for consistent reciprocal understanding of needs and expectations
Partner with supply chain and operations team to ensure adequate supplier coverage, smart solutions and client-focused service support
Anticipate and identify business opportunities and challenges and help to create a profitable strategy that aligns with overall business direction
Maintain a consultative relationship with the regional account purchasers and influencers to ensure satisfaction, renewal and a continued growth path
Assist the Account Director in creation and presentation of annual reviews
Sales outreach to decision makers
o Set initial cadence for outreach to current contacts at clients
o Build base list in HubSpot (KPIs/targets to hit monthly)
o Grow connections and personal presence on LinkedIn
o Learn more about leveraging HubSpot
o Work with marketing support to build automated campaigns in HubSpot
o Receiving coaching activities from VP Sales / similar senior roles within the company
Issue Resolution, Reporting and Analysis (30%)
Act as a central point of contact for clients on escalations – involve all Dwellworks departments as required to resolve escalations
Prepare and provide monthly, quarterly, and annual reports as requested by the client and operations teams
Research and respond in a timely manner to requests for proposal, pricing and information
Monitor performance scores and escalations – report, analyze and trend defects
Communicate with Operations Team (20%)
Lead escalation action and response; assist operations with service recovery initiatives, informing Account Directors of escalating issues with overall account impact
Participate in problem solving with the operations teams to address the needs of the client
Act as an advocate for clients by teaming with operations in ensuring flawless execution of service delivery
Partner with operations as main contact on implementations of new client and communicate client nuances to other departments as needed (accounting, supply chain, etc.)
Work with the Account Directors on special client requests
Training (10%)
Partner with Account Directors, operations team, and internal supply chain to develop and deliver client trainings/workshops

Requirements

What you’ll need

Bachelor’s degree is required – Business related field preferred
Minimum of 3 years of experience in relocation, travel, corporate housing or hospitality industry, certified relocation professional or global mobility specialist
Ability to balance customer focus with needs of the business
Strong ability to multitask and prioritize
Ability to handle confidential information
Communication skills, specifically the ability to communicate effectively in a constructive and professional manner
Attention to detail and strong organization skills
Strong analytical, problem-solving and strategic thinking skills
Ability to self-motivate, work in teams in a dynamic environment
Position requires moderate travel.

Benefits

Comp & perks

health insurance
professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reportinganalysisproblem-solvingstrategic thinkingmultitaskingprioritizationcustomer focusconfidential information handlingconsultative relationship managementservice delivery

Soft Skills

communicationattention to detailorganizationself-motivationteamworkdynamic environment adaptabilityclient advocacyrelationship managementescalation managementtraining delivery

Certifications

Bachelor's degreeCertified Relocation ProfessionalGlobal Mobility Specialist