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Business Process Consultant – Revenue Assurance
Duke University Health SystemBusiness Process Consultant managing revenue cycle operational efficiency at Duke Health. Driving operational improvements through data analytics, strategic initiatives, and collaboration with leadership.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of Revenue Cycle operations and analytical tools, with a focus on optimizing workflows and improving net collection rates. Proven ability to lead strategic initiatives that enhance performance and reduce denials within the revenue cycle.
Highest-signal resume keywords
Revenue Cycle OperationsEpic System (Revenue Cycle Applications)Revenue Cycle Analytical ToolsClaims ProcessingDenials Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisData AnalysisPerformance MonitoringROI AnalysisWorkflow Optimization
Soft Skills
LeadershipCollaborationRelationship Building
Tools & Technologies
Slicer DicerTableau
Industry Keywords
Revenue CyclePayer PerformanceNet Collection RateAging ARClaims Denials
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Identify existing and future revenue cycle-based improvement opportunities
- Lead PRMO discussions, evaluations, selections and prioritization of improvement opportunities, including the development of an ROI analysis to better understand and determine potential impact on overall PRMO performance
- Work closely with PRMO leadership to understand operational goals and challenges to identify opportunities for enhancements
- Perform and prepare regular root cause analysis of performance of the revenue cycle function to identify areas of opportunity utilizing various data systems including Slicer Dicer and Tableau
- Responsible for various standard, recurring reporting functions to support revenue cycle operational business needs
- Monitor key performance indicators for internal and external parties
- Cultivates internal relationships to assist in understanding department workflows
- Support investigation into claims/denials patterns, payer policy changes, collection rate shifts, avoidable write-off’s, and payer mix evaluation to optimize payer performance.
- Point person for month-end Revenue Cycle Net Revenue Review
- Create, design, lead, and implement strategies that will reduce AR, improve aging AR, improve net collection rate, eliminate waste through automation or optimization of workflows, reduce denials, and reduce avoidable write -offs, for all areas of the Revenue Cycle
- Develop, maintain, and enhance knowledge of Revenue Cycle systems and third-party vendors to support recommendations for optimal workflows.
Requirements
What you’ll need- Bachelor's degree required. Master's degree preferred.
- Minimum of 7 years work experience.
- Extensive knowledge of Revenue Cycle analytical tools, business intelligence tools and statistical packages.
- Proven experience with Revenue Cycle workflows to include but not limited to overall claims processing spanning the life cycle of the revenue cycle, denials management, insurance follow up, and net collection rate impacts and calculations.
- Epic System (Revenue Cycle Applications)
- Revenue Cycle operations
Benefits
Comp & perks- Health insurance
- Paid time off