Academy Account Manager
Duarte, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $61,304 - $79,696 per year
Job Level
Mid-LevelSenior
About the role
- Manage end-to-end delivery of our learning programs, driving seamless workshop delivery processes.
- Serve as the primary contact for our customers, from onboarding through post-workshop follow-up.
- Support for Enterprise Account Director Partner / Workshop Success Management.
- Lead the buyer and other stakeholders through the new customer/new brand onboarding process.
- Ensure customer questions are addressed and ideally anticipated.
- Lead the buyer and other stakeholders through the delivery and post-workshop process.
- Provide buyer and learner technical set up, support, data tracking, communication templates, financial and budget tracking.
- Gather billing requirements and partner with accounting on invoicing.
- Engage appropriate Duarte team members to solve problems collaboratively and efficiently.
- Provide clear and concise project updates to various internal and external stakeholders.
- Maintain accurate record-keeping in Salesforce and calendar invites.
Requirements
- 3-5+ years of experience in account management, customer success, or project management roles.
- Experience creating and managing contracts or SOWs preferred.
- Background in supporting enterprise-level accounts is a plus.
- A degree in Marketing, Communications, Journalism, Business Administration, or relevant field is helpful to have, but not required.
- Exhibits the Duarte values (Belong /Lead/Innovate/Serve) in all decisions and actions.
Benefits
- 100% subsidized medical coverage
- Dental and vision for employees
- Monthly stipends for health, wellness and tech spending
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successproject managementcontract managementSOW managementdata trackingfinancial trackingbudget trackingrecord-keepingtechnical support
Soft skills
communicationcollaborationproblem-solvingleadershipcustomer serviceorganizationanticipationconcisenessengagementadaptability