Senior Associate – Sea Freight, Export

DSV - Global Transport and Logistics

Oversee ocean freight global accounts and ensure operational excellence through customer coordination. Responsible for documentation accuracy and compliance, working in Gurgaon, India.

Posted 8/1/2026full-timeGurgaon • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global ocean freight accounts, ensuring compliance with operational processes, and delivering exceptional customer service. Proficient in documentation management and communication with stakeholders to achieve operational excellence.

Highest-signal resume keywords

Ocean Freight ManagementCustomer Service ExcellenceDocumentation ManagementSAP® DSVMicrosoft® Office Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsFreight ForwardingDocumentation ReviewOperational ComplianceCustomer Communication

Soft Skills

Problem SolvingInterpersonal CommunicationCustomer Relationship Management

Tools & Technologies

SAP® DSVMicrosoft® ExcelMicrosoft® WordMicrosoft® PowerPoint

Industry Keywords

Global TransportLogistics IndustryCustomer SOPsOperational ExcellenceInternational Experience

About the role

Key responsibilities & impact

Manage the ocean freight global accounts as a single window for customer correspondence
Establish customer communication preference
Attend to all customer enquiries in accordance with customer service policy standards
Ensure compliance with the standard area operating processes and Customer SOPs
Create docket/file and review documentation with booking form
Respond to inquiries from the field sales and clients
Communicate and resolve with the customer on exceptions and incidents
Interacting with destination BU for status update for shipments
Prepare and issue documentation as per Documentation Check Sheet
Achieve “Operational Excellence” through accurate and timely documentation

Requirements

What you’ll need

Bachelor’s degree in business administration/economics/Logistics or freight forwarding apprenticeship
4-5 years of work experience (minimum)
2-5 years of overall industry experience (minimum)
Fluent in English (written and spoken)
Good knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)
SAP® DSV – Global transport and logistics
International working experience preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Professional development
Paid time off