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Team Lead – Parcel
DSV - Global Transport and LogisticsTeam Leader ensuring high quality service for control tower processes in a logistics company. Responsible for staff development and maintaining performance and process standards.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and communication skills while ensuring high-quality service in control tower processes. Proficient in managing incidents, facilitating team meetings, and supporting performance reviews to meet KPIs and client requirements.
Highest-signal resume keywords
Leadership ExperienceCommunication SkillsTransport Management System KnowledgeMS-Office ProficiencyTeamwork and Interpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Service AttitudeOpenness and Flexibility
Tools & Technologies
MS-OfficeWeb-Based Applications
Industry Keywords
Freight-ForwardingLogisticsControl Tower ProcessesKPI ManagementIncident Handling
About the role
Key responsibilities & impact- Responsible for ensuring the highest quality of service for control tower processes
- Handle incidents (complaints) related to his/her process scope
- Support management in meeting the KPIs and client requirements
- Conduct regular team meetings
- Facilitate performance review calls with stakeholders
- Recommend improvements for efficiency
- Handle 1st level escalations
- Participate in training of new team members
- Perform tasks to support DSV objectives regarding quality, health, safety, and environment.
Requirements
What you’ll need- Strong leadership experience
- Above average communications skills
- Freight-forwarding / logistics education is an advantage
- Knowledge in different transport management system is an advantage
- Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
- Good Know How in web-based applications / Internet
- Ability to work in a team & good interpersonal skills
- Openness and flexibility in meeting customer demands / service attitude
Benefits
Comp & perks- Career development opportunities
- Health and safety initiatives
- Support for team members
- Performance review process