Senior Manager, Client Retention – Contract Logistics

DSV - Global Transport and Logistics

Senior Manager driving client retention and engagement strategies for DSV's contract logistics. Managing key accounts and executing customer engagement strategies in the logistics sector.

Posted 7/21/2026full-timeKempton Park • 🇿🇦 South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer retention and engagement strategies, with a strong focus on contract logistics management and effective communication. Proven ability to oversee budgets and manage costs while driving customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Retention StrategyContract Logistics ManagementBudget PreparationNegotiation SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract LogisticsBudget ManagementCustomer EngagementOperational StrategyRevenue Monitoring

Soft Skills

Issue ResolutionStrong Communication

Tools & Technologies

Microsoft Office

Industry Keywords

Customer EngagementKey Account ManagementCommercial DepartmentCompetitor AnalysisCustomer Consultations

About the role

Key responsibilities & impact

Responsible for Customer retention and Customer engagement strategy and execution through the Key Account Managers.
Responsible to determine strategy and operational approach and oversee all engagement collateral.
Responsible for working with DSV Global structures in regard to Platinum and Gold Customers.
Monitor and trend customer revenue and EBIT.
Responsible for internal Communication (Customer relevant only) and external business communication (Customer relevant only) through the Communications team.
Responsible for executing any customer consultations (for example the enviro fee directive from DSV).
Responsible for preparing budgets for Commercial Department and for managing costs within budget.

Requirements

What you’ll need

Bachelor's degree or the like.
Preferable 5 years management experience.
At least 5 years’ experience in contract logistics.
Very good knowledge of the Contract logistics Industry, the verticals, the players (including competitors).
Strong negotiation and issue resolution skills.
Strong communication skills.
Advanced Microsoft office skills.

Benefits

Comp & perks

Health insurance
401(k)
Flexible working hours
Paid time off