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Global IT Business Relationship Manager – Contract Logistics
DSV - Global Transport and LogisticsGlobal IT Business Relationship Manager role focusing on aligning technology needs with contract logistics across America. Building relationships and managing demands for scalable solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Business Partnering and Business Relationship Management, with a strong focus on Contract Logistics and warehouse operations. Proficient in IT demand management and solution delivery processes, ensuring alignment between business needs and IT capabilities.
Highest-signal resume keywords
IT Business PartneringBusiness Relationship ManagementWarehouse Management Systems (WMS)Stakeholder ManagementIT Demand Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisProgram ManagementProject ManagementSolution Delivery ProcessesBusiness Process Optimization
Soft Skills
Excellent Communication SkillsRelationship Building
Tools & Technologies
SAP EWMOracle WMSManhattanBlue Yonder
Industry Keywords
Contract LogisticsWarehouse OperationsBusiness Value RealizationDemand Lifecycle Management
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Act as the primary interface between Contract Logistics business stakeholders and IT teams across the Americas region
- Build strong relationships with business leaders, operations teams, local BRMs, and IT delivery teams
- Capture, analyze, and translate business requirements into structured IT demands
- Evaluate requests based on business value, feasibility, cost, risk, and strategic alignment
- Manage the demand lifecycle from intake through prioritization, approval, planning, and delivery handover
- Support the harmonization and optimization of business processes and technology solutions during ongoing organizational transformation initiatives
- Drive visibility and transparency across the IT demand pipeline and portfolio
- Collaborate with regional and global stakeholders to align priorities and expectations
- Support customer tenders and business opportunities by providing IT-related expertise
- Monitor solution adoption and business value realization after implementation
- Identify opportunities to standardize, streamline, and improve Contract Logistics processes and supporting technologies
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Logistics, Business Administration, or a related field
- 5+ years of experience in IT Business Partnering, Business Relationship Management, Business Analysis, Program Management, Project Management, or similar roles
- Strong understanding of Contract Logistics and warehouse operations
- Knowledge of IT demand management, portfolio management, and solution delivery processes
- Experience working with Warehouse Management Systems (WMS); exposure to SAP EWM, Oracle WMS, Manhattan, Blue Yonder, or similar platforms is highly desirable
- Excellent stakeholder management and communication skills
- Fluent English communication skills, both written and spoken.
Benefits
Comp & perks- Professional development opportunities
- Flexible working hours