Team Lead, IT Support – Blue Yonder, WMS

DSV - Global Transport and Logistics

Team Lead overseeing Blue Yonder WMS Support operations for DSV. Ensuring high-quality service delivery and incident resolution in logistics technology environment.

Posted 7/20/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Blue Yonder WMS operations, ensuring high-quality service delivery, compliance with ITIL processes, and effective incident management. Proven ability to mentor teams, optimize processes, and communicate operational performance to stakeholders.

Highest-signal resume keywords

Blue Yonder WMS ExperienceSQL and Data AnalysisWMS ConfigurationITIL PrinciplesLeadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisWMS ConfigurationSystem IntegrationsIncident ManagementProblem ManagementChange ManagementProcess OptimizationAutomationContinuous Improvement

Soft Skills

LeadershipCoachingMentoringInfluencingCommunication

Tools & Technologies

Blue Yonder WMSAPIMQEDI

Industry Keywords

Warehouse OperationsSupply Chain ExecutionIT GovernanceEnterprise Application SupportLogistics Technology

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead the day-to-day operations of the Blue Yonder WMS L2/L3 Support team, ensuring high-quality service delivery and adherence to SLAs.
Serve as the primary escalation point for complex incidents, driving timely resolution and root cause analysis.
Coordinate system upgrades, releases, deployments, go-live activities, cutovers, and hypercare support while minimizing operational disruption.
Ensure compliance with IT governance, ITIL processes, change management, security standards, and documentation best practices.
Monitor system performance and identify opportunities for process optimization, automation, and continuous improvement.
Collaborate with Product Management, Solution Architecture, Operations, EDI, Automation, Infrastructure, Integration, and TMS teams to ensure end-to-end operational stability.
Evaluate new Blue Yonder WMS capabilities and contribute to the development of standardized, reusable solutions and best practices.
Maintain knowledge bases, support documentation, and operational procedures while ensuring audit readiness.
Communicate operational performance, major incidents, risks, and improvement initiatives to stakeholders and senior leadership.
Coach and mentor team members, promoting knowledge sharing, technical growth, accountability, and a culture of continuous learning.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Strong understanding of warehouse operations and supply chain execution processes.
Solid technical knowledge of:
- SQL and data analysis
- WMS configuration
- System integrations (API, MQ, EDI)
- Incident, problem, and change management
Experience leading technical teams or serving as a senior technical specialist with leadership responsibilities.
Strong understanding of ITIL principles and enterprise-scale support processes.
Strong leadership, coaching, and mentoring abilities.
Ability to influence cross-functional teams without direct authority.
Minimum of 5–7 years of experience in IT, Warehouse Management Systems, logistics technology, or enterprise application support.
Minimum of 2 years in a senior technical support or specialist role responsible for advanced troubleshooting and mission-critical warehouse operations.
1–2 years of formal or informal leadership experience, including:
- Acting as the primary technical escalation point.
- Leading support workstreams, system cutovers, or deployment activities.
- Mentoring or coaching junior team members.
- Coordinating incident response and cross-functional support activities.
Experience supporting enterprise-scale WMS environments in global or multi-site organizations is highly preferred.
Blue Yonder WMS experience is strongly preferred.

Benefits

Comp & perks

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