Freight Forwarder, Ocean Import

DSV - Global Transport and Logistics

Freight Forwarder managing shipment transactions and providing customer service for major accounts. Ensuring compliance with shipping regulations and establishing procedures for import/export processes.

Posted 7/14/2026full-timeItasca • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume import and export transactions while providing exceptional customer service. Proficient in maintaining detailed profiles and procedures that align with client needs and industry standards.

Highest-signal resume keywords

Freight Forwarding ExperienceCargoWise One ProficiencyClient Relationship ManagementAttention to DetailExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Import Transactions ProcessingExport Transactions ProcessingGeography KnowledgeComputer SkillsMS Outlook ProficiencyMS Excel ProficiencyMS Word Proficiency

Soft Skills

Customer Service OrientationAbility to Work Under PressureProactive Communication

Tools & Technologies

CargoWise OneMS OutlookMS ExcelMS Word

Industry Keywords

Shipment TransactionsClient ContactImport ProcessesExport Processes

About the role

Key responsibilities & impact

Review and process shipment transactions, including all related activities for one or more major accounts.
Provide excellent, proactive, and timely customer service.
Serve as the primary contact for all parties concerning assigned account contracts.
Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times.
Establish detailed profiles and procedures that properly represent import and export processes.
Process high-volume and/or complex import and export transactions for clients.

Requirements

What you’ll need

Three years of experience in a role involving extensive client contact required.
Familiarity with domestic and international geography including countries and major cities.
Extreme attention to detail.
Ability to be highly productive while keeping cool under pressure.
Excellent communication skills, both written and verbal.
Freight Forwarding experience preferred.
Prior use of CargoWise One is a definite plus.
Computer skills, including frequent prior use of MS Outlook, Excel, and Word.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development