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DSV - Global Transport and Logistics

Terminal Operator

DSV - Global Transport and Logistics

As a Terminal Operator Specialist, provide high quality customer service and support logistics operations. Resolve customer inquiries and collaborate with internal teams to ensure satisfaction.

Posted 7/13/2026full-timeSuzhou • 🇨🇳 ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong focus on customer service by providing timely responses and proactive updates on shipment status, while ensuring accurate documentation and understanding of operational costs.

Highest-signal resume keywords
Customer Service FocusProactive Problem SolvingTimely Response ManagementAccurate DocumentationOperational Cost Understanding

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Handling ProceduresShipment Status UpdatesSystem TransactionsQuotation Preparation
Soft Skills
Communication SkillsTeam Collaboration
Industry Keywords
Customer ExpectationsOperational IssuesDaily Operations

About the role

Key responsibilities & impact
  • Follow the handling procedures as laid down for the customer.
  • Provide timely response to customer’s queries or requests on daily operations.
  • Update customer with shipment status from time to time proactively.
  • Work closely with operations and other teams within the project to solve daily operational issues.
  • Perform any special duties or projects as assigned by the superior.

Requirements

What you’ll need
  • high quality services focus on customers’ expectation
  • pro-active problem solving skills
  • ability to follow handling procedures
  • provide timely responses to customer’s queries
  • update customer with shipment status
  • proper documentation filling
  • understanding operation costs and provide quotations
  • ensure accurate system transactions

Benefits

Comp & perks
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development