Customer Service Agent

DSV - Global Transport and Logistics

Customer Service Agent managing customer inquiries and ensuring accurate data handling. Responsible for building relationships and delivering exceptional service as part of the DSV team in New Albany.

Posted 7/11/2026full-timeNew Albany • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
Responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
Responsible for accurate and timely order processing to support the efficient operation of the site.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, and inventory management.
Operate the computer terminal in a proficient manner, entering and verifying data regarding customer orders, shipments, and receipts.

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Intermediate computer skills
Proficient with MS Office Applications
English (reading, writing, verbal) proficiency

Benefits

Comp & perks

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryOrder ProcessingInventory ManagementShipping and ReceivingComputer Skills

Soft Skills

CommunicationProblem-SolvingRelationship Building

Certifications

High School DiplomaGED