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Supervisor, CSR
DSV - Global Transport and LogisticsCustomer Service Supervisor overlooking daily activities in a logistics customer service department. Training CSRs and maintaining positive customer relations in the transportation supply chain.
Posted 7/10/2026full-timePflugerville • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, team training, and relationship building while effectively utilizing data-driven problem-solving skills in a logistics environment. Proficient in managing day-to-day operations within a 3PL setting and maintaining positive customer interactions.
Highest-signal resume keywords
Customer Service ManagementTeam TrainingLogistics ExperienceWMS KnowledgeMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ManagementLogistics ManagementData AnalysisProblem-SolvingTeam DevelopmentWMS KnowledgeMS Office ProficiencyExcelWordOutlook
Soft Skills
Effective CommunicationRelationship BuildingTeam Collaboration
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
TransportationSupply Chain Management3PL EnvironmentWarehouse Operations
About the role
Key responsibilities & impact- Responsible for the day-to-day activities of the customer service department
- Training CSRs of the daily operations for the customer service group
- Maintaining positive customer relationships
- Communicating effectively with customers, vendors, and team members
- Proactively utilizing data and problem-solving skills to resolve issues
- Developing and promoting a team environment
- Conducting project work as required
Requirements
What you’ll need- High school diploma or GED
- Minimum of 2 years in transportation/supply chain management in a 3PL environment
- Minimum of 2 years of successful management experience in a logistics, customer service or related field required
- Basic knowledge of WMS (Warehouse Management Systems)
- Proficiency in MS Office applications (to include Excel, Word & Outlook)
- Must be able to work in unregulated temperatures within the warehouse during warmer and colder months
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours