Supervisor, CSR

DSV - Global Transport and Logistics

Customer Service Supervisor overlooking daily activities in a logistics customer service department. Training CSRs and maintaining positive customer relations in the transportation supply chain.

Posted 7/10/2026full-timePflugerville • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the day-to-day activities of the customer service department
Training CSRs of the daily operations for the customer service group
Maintaining positive customer relationships
Communicating effectively with customers, vendors, and team members
Proactively utilizing data and problem-solving skills to resolve issues
Developing and promoting a team environment
Conducting project work as required

Requirements

What you’ll need

High school diploma or GED
Minimum of 2 years in transportation/supply chain management in a 3PL environment
Minimum of 2 years of successful management experience in a logistics, customer service or related field required
Basic knowledge of WMS (Warehouse Management Systems)
Proficiency in MS Office applications (to include Excel, Word & Outlook)
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Service ManagementLogistics ManagementData AnalysisProblem-SolvingTeam DevelopmentWMS KnowledgeMS Office ProficiencyExcelWordOutlook

Soft Skills

Effective CommunicationRelationship BuildingTeam Collaboration

Certifications

High School DiplomaGED