Claims Assistant

DSV - Global Transport and Logistics

Business Support Assistant executing claims handling process for DSV's logistics operations. Involves documentation management and support in process improvements while ensuring compliance.

Posted 7/9/2026full-timeParanaque • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims handling processes, ensuring compliance with internal regulations and effective documentation management. Capable of making informed financial decisions and proposing process improvements while supporting team management.

Highest-signal resume keywords

Claims Handling ProcessDocumentation ManagementFinancial Decision-MakingProcess ImprovementTeam Management Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingData ArchivingReport CreationInternal AuditingWeb-Based Applications Knowledge

Soft Skills

Interpersonal SkillsTeam PlayerQuick ComprehensionFocus at Work

Tools & Technologies

MS OfficeMS Teams

Industry Keywords

InsuranceFreight ForwardingLogistics

About the role

Key responsibilities & impact

Ensuring proper execution of claims handling process within a given area
Timely and proper processing or preparation of claims, according to valid procedures and instructions
Checking and uploading available documentation related to claims
Taking initial decisions to approve or reject claims (where possible)
Taking financial decisions connected with settlements in a limited scope
Obtaining all required documentation from customers, subcontractors, and local offices
Providing customers with information according to the process needs
Updating and archiving data in the claims system, as well as creating reports according to supervisor’s requests
Acquire knowledge, through self-development, trainings, and other documents required to handle claims
Participation in trainings within the Claims Handler Academy
Supporting supervisor in team management and/or process management
Proposing process improvements
Taking part in operational calls
Performing internal audit and ensuring internal documents are updated
Compliance with internal regulations, procedures, law, and manager's orders

Requirements

What you’ll need

College of any four-year course
Preferable specialization: Insurances
Basic knowledge in MS Office / MS Teams
Basic knowledge in web-based applications / Internet
Freight forwarding / Logistics experience
Quick comprehension and focus at work
Team player and good interpersonal skill

Benefits

Comp & perks

Professional skills development by participation in training and constant self-education