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Claims Assistant
DSV - Global Transport and LogisticsBusiness Support Assistant executing claims handling process for DSV's logistics operations. Involves documentation management and support in process improvements while ensuring compliance.
About the role
Key responsibilities & impact- Ensuring proper execution of claims handling process within a given area
- Timely and proper processing or preparation of claims, according to valid procedures and instructions
- Checking and uploading available documentation related to claims
- Taking initial decisions to approve or reject claims (where possible)
- Taking financial decisions connected with settlements in a limited scope
- Obtaining all required documentation from customers, subcontractors, and local offices
- Providing customers with information according to the process needs
- Updating and archiving data in the claims system, as well as creating reports according to supervisor’s requests
- Acquire knowledge, through self-development, trainings, and other documents required to handle claims
- Participation in trainings within the Claims Handler Academy
- Supporting supervisor in team management and/or process management
- Proposing process improvements
- Taking part in operational calls
- Performing internal audit and ensuring internal documents are updated
- Compliance with internal regulations, procedures, law, and manager's orders
Requirements
What you’ll need- College of any four-year course
- Preferable specialization: Insurances
- Basic knowledge in MS Office / MS Teams
- Basic knowledge in web-based applications / Internet
- Freight forwarding / Logistics experience
- Quick comprehension and focus at work
- Team player and good interpersonal skill
Benefits
Comp & perks- Professional skills development by participation in training and constant self-education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims ProcessingData ArchivingReport CreationInternal AuditingWeb-Based Applications Knowledge
Soft Skills
Interpersonal SkillsTeam PlayerQuick ComprehensionFocus at Work