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Draslovka

Support Engineer

Draslovka

Support Engineer managing customer interactions by providing exceptional support for engineering tasks. Working with a global leader in CN-based chemicals for diverse sectors from mining to agriculture.

Posted 6/14/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
PythonPascalCLinuxBash scriptingelectronic fault diagnosissystem improvementssoftware development best practicesdata analysiscalibration
Soft Skills
customer supportpresentation skillsreport generationtroubleshootingcommunicationproactive managementperformance management
Tools & Technologies
MS Office
Certifications & Qualifications
Bachelor’s degree in electronic engineeringBachelor’s degree in Mechatronic Engineering
Industry Keywords
product demonstrationsinstallationsmaintenancetechnical supportinternational travel

Tech Stack

Tools & technologies
LinuxPython

About the role

Key responsibilities & impact
  • Proactively manage customer interactions by providing exceptional support
  • Assist with in-house engineering tasks related to product, process, and software enhancements
  • Conduct product demonstrations, trials, installations, maintenance, and troubleshooting
  • Deliver presentations, generate reports, and perform data analysis to drive improvement
  • Provide technical support to clients and assist with calibration and performance management

Requirements

What you’ll need
  • Bachelor’s degree in electronic engineering or Mechatronic Engineering (B.Eng)
  • Minimum of 2 years of experience in electronic fault diagnosis and system improvements
  • Software development experience (Python, Pascal, or C)
  • Proficiency in Linux operating systems and Bash scripting
  • Strong technical knowledge of software development best practices
  • Advanced proficiency in MS Office
  • Professional fluency in Spanish and ideally English
  • Availability for international travel (up to 50% of working days annually)

Benefits

Comp & perks
  • Competitive salary
  • Exposure to industry-leading professionals
  • Supportive team culture
  • Opportunity to travel and work with diverse cultures