IT Operations – Shopfloor

DRÄXLMAIER Group

IT Operations role managing office systems at DRÄXLMAIER. Overseeing IT infrastructure and supporting hardware components with compliance to ITSM processes.

Posted 6/30/2026full-timeDuncan • South Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including hardware and network engineering, troubleshooting, and compliance with ITSM processes. Capable of providing effective solutions for complex IT issues and managing office systems efficiently.

Highest-signal resume keywords

IT SupportHardware EngineeringNetwork EngineeringTroubleshootingITSM Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingHardware EngineeringNetwork EngineeringIncident ManagementService Request ProcessingKnowledge ManagementInfrastructure MonitoringRemote Access SupportAsset Management

Soft Skills

CollaborationProblem SolvingCommunicationAdvisingSupervision

Certifications & Qualifications

Associate's Degree in Computer Science

Industry Keywords

ITSM ProcessesOffice SystemsFirst Level SupportSecond Level SupportInfrastructure Systems

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Operate office systems at site in compliance with applicable ITSM processes, standards and IT guidelines.
Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
Advise and instruct colleagues in solving complex inquiries in the area of office
Supervise and monitor IT infrastructure in the first level support (e.g. by restarting servers, hardware failures, etc.)
Track local IT jobs and tasks and mark detected deviations.
Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines.
Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.
Service office systems by using remote access or by providing on-site support (e.g. solve incidents on laptops and office machines, maintain and exchange infrastructure components, etc.)
Conduct work packages in the IT service requests and IT or carline projects on-site.
Assist in development and secure maintaining the hardware and software asset management.

Requirements

What you’ll need

1 to 2 years of previous IT support preferred.
Associate's Degree in Computer Science desired.
Basic technical knowledge of hardware and network engineering, troubleshooting and replacements.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options