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IT Operations – Shopfloor
DRÄXLMAIER GroupIT Operations role managing office systems at DRÄXLMAIER. Overseeing IT infrastructure and supporting hardware components with compliance to ITSM processes.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Operate office systems at site in compliance with applicable ITSM processes, standards and IT guidelines.
- Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)
- Advise and instruct colleagues in solving complex inquiries in the area of office
- Supervise and monitor IT infrastructure in the first level support (e.g. by restarting servers, hardware failures, etc.)
- Track local IT jobs and tasks and mark detected deviations.
- Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
- Create and provide solutions for complex problems in the knowledge management database, according to predetermined guidelines.
- Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.
- Service office systems by using remote access or by providing on-site support (e.g. solve incidents on laptops and office machines, maintain and exchange infrastructure components, etc.)
- Conduct work packages in the IT service requests and IT or carline projects on-site.
- Assist in development and secure maintaining the hardware and software asset management.
Requirements
What you’ll need- 1 to 2 years of previous IT support preferred.
- Associate's Degree in Computer Science desired.
- Basic technical knowledge of hardware and network engineering, troubleshooting and replacements.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT SupportTroubleshootingHardware EngineeringNetwork EngineeringIncident ManagementService Request ProcessingKnowledge ManagementInfrastructure MonitoringRemote Access SupportAsset Management
Soft Skills
CollaborationProblem SolvingCommunicationAdvisingSupervision
Certifications
Associate's Degree in Computer Science