Downstream

Customer Success Manager

Downstream

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Ensure customers successfully adopt and gain value from the Downstream platform
  • Drive onboarding, adoption, and long-term growth
  • Partner with AEs and AMs in a pod structure to support activation, engagement, and expansion readiness
  • Lead customer onboarding, kickoff calls, and initial platform setup
  • Drive adoption, usage, and self-serve behaviors through demos and engagement tracking
  • Support customers through their first project/order and onboarding milestones
  • Conduct 30/60/90-day check-ins with enterprise accounts and maintain stakeholder relationships
  • Gather and communicate customer feedback to product and internal teams
  • Support Account Managers with operational tasks and customer requests

Requirements

  • Ensure customers successfully adopt and gain value from the Downstream platform
  • Partner with AEs and AMs in a pod structure
  • Lead customer onboarding, kickoff calls, and initial platform setup
  • Drive adoption, usage, and self-serve behaviors through demos and engagement tracking
  • Conduct 30/60/90-day check-ins with enterprise accounts
  • Gather and communicate customer feedback to product and internal teams
  • Support Account Managers with operational tasks and customer requests
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Company equity
  • Paid time off
  • Paid holidays
  • Maternity leave
  • Bereavement leave
  • Floating holidays
  • More
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer onboardingstakeholder relationshipscustomer feedback communicationengagement trackingoperational support