Customer Success Manager

Dot Compliance

Customer Success Manager driving retention, renewals, and adoption for Dot Compliance’s cloud quality and compliance solutions. Managing executive relationships across regulated life sciences accounts.

Posted 8/23/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on building executive relationships, driving customer satisfaction, and managing account portfolios. Proficient in developing strategic initiatives and frameworks to enhance customer engagement and retention in complex operational environments.

Highest-signal resume keywords

Customer Success ManagementExecutive Relationship BuildingSalesforce AdministrationLife Science Industry ExposureProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount Portfolio ManagementChange Management StrategiesValue Realization MetricsOperational Health MonitoringContract Renewal DiscussionsCross-Functional Expansion IdentificationAI Tools ExposureSoftware ValidationTechnical Orientation

Soft Skills

Excellent Communication SkillsHigh Social SkillsTeam-Player MentalityExcellent Presentation AbilitiesProactive Approach

Tools & Technologies

Salesforce

Industry Keywords

Life Science IndustryQARegulated Operational EnvironmentsCustomer SatisfactionVoice of the Customer

About the role

Key responsibilities & impact

Build and nurture multi-threaded relationships with executive sponsors and division leads at VP/Director level
Conduct structured Executive Business Reviews aligned with customer business goals
Own Net Retention Rate across the account portfolio
Proactively mitigate renewal risks and lead strategic contract renewal discussions
Identify cross-functional expansion opportunities
Develop tailored joint success plans, change management strategies, and value realization metrics
Drive adoption across complex, regulated operational environments
Monitor portfolio usage patterns, operational health scores, and organizational changes
Ensure long-term platform integration and customer satisfaction
Serve as the internal advocate and Voice of the Customer for key accounts
Drive strategic initiatives and handle account escalations
Contribute to scaling Customer Success frameworks, best practices, and playbooks across the global team

Requirements

What you’ll need

5+ years of experience in a Customer Success Management role
Excellent written and oral communication skills in English
Strong technical orientation
Ability to learn new software quickly independently
Exposure to AI tools beneficial
High social skills
Team-player mentality
Excellent presentation abilities
Ability to excel in a global hyper-growth, start-up environment
Proactive approach to problem-solving
Salesforce administration or development experience preferred
Previous exposure to the Life Science industry, QA, or software validation preferred
Willingness and ability to quickly master the life sciences domain if lacking prior experience

Benefits

Comp & perks

Customer success-oriented team environment
Opportunity to learn innovative cloud technologies
Opportunity to work in a growing and dynamic team
Additional languages valued as a plus (not essential)