Domo, Inc.

Manager

• Manage a portfolio of complex customer-facing Enterprise implementation projects;
• A strong understanding of right-sized conversations for a variety of stakeholders;
• Analytical and problem-solving mindset, with a focus on long term outcomes;
• Expertise with customer roadmapping and Program and Project planning;
• Ensure customer engagements are planned and timelines are estimated accurately;
• Secure customer commitment to follow Domo’s delivery methodology;
• Conduct project planning activities and manage the execution of projects to plan – start to close;
• Establish strong relationships with project stakeholders, including internal and external clients;
• Keep stakeholders informed of progress, issues, and risks, while actively managing expectations on all requirements and deliverables;
• Support internal project sponsors and management in balancing the time, cost and scope trade-offs to realize the expected business value;
• Manage the financial aspects of the project: budgeting and estimate to actual variance;
• Ensure proper use of methodology, tools and procedures;
• Proactively identify changes in scope and ensure appropriate actions are taken with internal and external stakeholders to reassess and amend the scope of work, budget and timeline;
• Escalate project issues early, manage risk, establish contingencies and identify trigger events and responsibilities for initiating mitigating action;
• Work with Program Managers within Consulting on the execution and delivery of complex projects;
• Assist in the creation of standard and repeatable processes, assets, and tools for supporting project management on customer projects.

Engagement Manager