DocPlanner

Senior Business Analyst – Salesforce

DocPlanner

full-time

Posted on:

Location Type: Remote

Location: Spain

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Job Level

Senior

Tech Stack

SQL

About the role

  • Requirement collection/alignment
  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale).
  • Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards.
  • Partner with architects/engineering to align on solution design.
  • Support PM on requirements discovery with stakeholders.
  • Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI.
  • Define data models/taxonomies, prepare data mapping and support migration/cutover planning.
  • Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.
  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions.
  • Drive continuous improvement: templates, standards, and ways of working across teams.

Requirements

  • 3 to 5+ years as a Business Analyst in Salesforce environment.
  • Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal).
  • Solid data literacy (object/field design, mappings, basic SQL/Sheets).
  • Experience coordinating UAT and working across product, engineering, or operations teams.
  • Confidence with Jira/Confluence and diagramming tools (Miro/Figma).
  • Excellent written and spoken English.
  • Salesforce certifications (BA, Admin, App Builder) or hands-on exposure to Sales/CS processes (nice-to-have).
  • Extensive experience with, and deep knowledge of Jira (nice-to-have).
  • Familiarity with QA practices, release processes, or analytics tools (nice-to-have).
  • Experience with integrations (e.g., CTI system, scheduling, email tools) (nice-to-have).
Benefits
  • Healthcare insurance – so you can focus on what matters.
  • Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
  • ESOP (Employee Share Option Plan) after 6 months with us, available from specific seniority levels —because we believe in sharing our success!
  • Local benefits depending on your location like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
  • Lots of chances to learn, develop, and explore new paths – whether within your team or through cross-functional projects.
  • Work with talented people from all over the world in a diverse and inclusive environment.
  • Remote work and flexible hours aren’t just buzzwords here. We value results over rigid schedules.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
requirements engineeringuser storiesacceptance criteriadata mappingSQLprocess mappingUAT coordinationdata literacyobject designfield design
Soft skills
stakeholder facilitationcommunicationcontinuous improvementcollaborationproblem-solvingattention to detailanalytical thinkingorganizational skillsadaptabilityleadership
Certifications
Salesforce BASalesforce AdminSalesforce App Builder