DocPlanner

Associate Product Manager

DocPlanner

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Job Level

JuniorMid-Level

Tech Stack

MySQLSQL

About the role

  • Investigate and help resolve product bugs related to payments, including basic debugging (reproduction steps, data validation) and coordination with Engineering
  • Design, test and “productionize” new customer support flows for payments, then hand them over to support teams
  • Perform light software testing of new features and flows (functional checks, sanity tests, regression checks)
  • Assist in organizing and coordinating product experiments, promotions and rollouts (set-up, tracking, follow-up)
  • Prepare simple reports, dashboards and summaries for the Product Manager and stakeholders
  • Communicate with payment processors and other external partners mainly on operational issues, incidents and resolutions
  • Contribute to refining the broader Payments business line by providing operational insights and data-driven feedback: customer journeys, checkout flows, billing and collections

Requirements

  • 1–3 years of experience in project management, operations, support or product-adjacent role in a software / SaaS environment
  • Strong analytical mindset; very comfortable with numbers, Google Sheets/Excel and basic metrics
  • Basic understanding of database structures and relational data models; ability to write simple SQL queries for analysis and troubleshooting
  • Familiarity with tools such as MySQL, DataGrip or similar database clients is a plus
  • Clear, structured communicator and strong organizer; able to coordinate multiple stakeholders and follow up rigorously
  • Confident in presenting and training internal teams on new flows and features
  • Fluent English and at least one of: Spanish or Polish (Italian or Brazilian Portuguese are a strong plus)
  • Understands internet and ecommerce basics: online flows, checkouts, subscriptions, refunds, etc.
  • Basic understanding of financial concepts: card payments, accounts, transfers, settlements
  • Experience in a customer-facing or operations team (support, sales, customer success) is a strong advantage
  • Any exposure to fintech or payments is a plus, but not required.
  • Team player with a proactive, hands-on attitude, curiosity about product work and willingness to learn fast
Benefits
  • Healthcare insurance – so you can focus on what matters.
  • Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
  • ESOP (Employee Share Ownership Plan) after 6 months with us—because we believe in sharing our success!
  • Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
  • Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.
  • Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
basic debuggingdata validationsoftware testingfunctional checkssanity testsregression checksSQLdata analysismetricsfinancial concepts
Soft skills
analytical mindsetclear communicationorganizational skillsstakeholder coordinationpresentation skillstraining abilitiesproactive attitudecuriosityteam playerwillingness to learn