Senior Versioning Team Leader

DMS

Senior Versioning Team Leader at DMS managing client services in post-production. Overseeing a team, ensuring quality delivery and client satisfaction across projects.

Posted 7/20/2026contractRemote • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring high-quality service delivery and effective team leadership. Proficient in post-production processes and adept at strategic planning and mentorship.

Highest-signal resume keywords

Client Relationship ManagementPost-Production ExperienceTeam LeadershipStrategic PlanningItalian Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Post-Production ProcessesBilling ProcessesQuality Control StandardsCreative BriefingLocalisation Management

Soft Skills

Polite and Professional MannerConfident and AssertiveTeaching and MentorshipKeen Forward PlannerDemonstrable Leadership Skills

Tools & Technologies

Kallidus PlatformCETA

Industry Keywords

Client ServiceCreative ProductionTeam ManagementPerformance ReviewsWorkflow Optimization

About the role

Key responsibilities & impact

The day to day oversight of a key account
To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards
To ensure that a high level of client service and face-to-face client engagement is maintained at all times
To build, grow and hone existing relationships with key clients with the aim of continuously upselling services
To take creative and finishing briefing meetings with the client
To be pro-active in overseeing, coordinating and delivering all aspects of the client’s relationship with DMS. Liaising with Versioning Producers, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met
To work with CS Versioning Producers to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery
To ensure that all work is delivered to an appropriate technical and creative quality
To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery
To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate
Where possible to work alongside the Global Account Managers on campaign briefs, timelines and capacity
Provide support and complete ad hoc tasks as required by the Head of Client Services
Maintaining the department in the absence of the Head of Client Service
Performance and development are the key areas that you will be responsible for and support in these areas are required to help evolve our service and grow skills within the team.
To pursue an understanding of your direct reports motivations and responsibilities and to utilise this knowledge to evolve our workflows and support for the team.
To hold one-to-one meetings with your direct reports to discuss their progress, ideas, concerns, performance. This should be held at least monthly and can be agreed between each party.
To administrate holiday approval, overtime sign-off, sick leave registering and monitoring.
To cascade department goals for the team to the wider group and to support and promote the management teams desired processes and objectives.
To take part in performance and salary reviews, with the support of the management team.
To support in the training of your reports and promote their training on DMS processes.
To be involved in the recruitment process for hiring of staff members who are intended to report into you
To utilise the Kallidus platform as it rolls out, for progress summaries, setting objectives and tracking development.
To call upon and utilise your own line manager in the rollout and maintenance of these processes.
To coordinate CS trainings and support new starters.
To keep training materials and style guides up to date and insure handovers across the teams.
To discuss workload and availability for the upcoming campaigns with the team.
To have regular catch ups with the team to optimise workflow and divide workload evenly.
To ensure that all holiday requests are in line with team/staffing requirements.
To report team’s concerns or issues to the next appropriate instance.
To help a member of the team if assistance is required/necessary.
To ensure team’s harmony and well-being.
Work with the HODs to identify new best practises and how to implement them both in client services and production
Monitor internal workflows, identify areas for improvement and make recommendations
Always ensure studio guidelines, checklists and procedures are followed and that the relevant teams have the latest information
Make sure that reference material is up to date and constantly maintained within your team
Provide a first point of call for Versioning Producers in your team, and an available resource to the wider team when they have questions or require experienced advice
Suitable projects or clients may be assigned to you in their entirety if you have available capacity.
Some head office communications may be required to satisfy the project requirements.
Support will be provided by the management team but ownership of delivering for those projects will rest with you
To oversee the billing process including:
Application of the rate card in order to prepare accurate cost estimates
Providing support to the team to ensure jobs on CETA are billed correctly
Providing training to the CS team regarding billing processes
Checking rates are correctly applied on CETA for your team
Exporting billing approvals and in some instances liaise with the clients on approval of the billing
To be present at Senior Versioning Team Leader meetings. Suggested meeting agenda to include:
Update the Senior Versioning Team Leader on any developments since the last meeting such as new specifications, unusual orders, problems in the team, etc.
Share any ideas regarding best practice, tell the group about how your team solved any troublesome issues
Ask the Senior Versioning Team Leader team for suggestions regarding any outstanding issues
Discuss what methods can be utilised to grow client confidence, build client relationships and manage client expectations
Decide together if any points from the meeting need raising in the wider CS team meeting
Report back relevant notes to the Management Team
Overview and implementation of metrics for territory throughput (weekly, monthly, quarterly)

Requirements

What you’ll need

5 years’ experience in a post-production environment
At least 3 years’ experience in a client-facing role
Italian Language preferrable.
Trusted confidante to maintain confidentiality for sensitive information
Lead and/or chair internal meetings with an agenda
Experience leading team meetings and owning the agenda
Maintaining high quality output when working at speed
Polite and professional manner
Confident and assertive
Experience in supporting the management of a team of at least 3 people
Adept in teaching and mentorship to impart skills and share knowledge
Keen forward planner with an interest in strategic thinking
Demonstrable leadership skills, notably role modelling to lead by example

Benefits

Comp & perks

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The day to day oversight of a key account
To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards
To ensure that a high level of client service and face-to-face client engagement is maintained at all times
To build, grow and hone existing relationships with key clients with the aim of continuously upselling services
To take creative and finishing briefing meetings with the client
To be pro-active in overseeing, coordinating and delivering all aspects of the client’s relationship with DMS. Liaising with Versioning Producers, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met
To work with CS Versioning Producers to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery
To ensure that all work is delivered to an appropriate technical and creative quality
To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery
To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate
Where possible to work alongside the Global Account Managers on campaign briefs, timelines and capacity
Provide support and complete ad hoc tasks as required by the Head of Client Services
Maintaining the department in the absence of the Head of Client Service
Performance and development are the key areas that you will be responsible for and support in these areas are required to help evolve our service and grow skills within the team.
To pursue an understanding of your direct reports motivations and responsibilities and to utilise this knowledge to evolve our workflows and support for the team.
To hold one-to-one meetings with your direct reports to discuss their progress, ideas, concerns, performance. This should be held at least monthly and can be agreed between each party.
To administrate holiday approval, overtime sign-off, sick leave registering and monitoring.
To cascade department goals for the team to the wider group and to support and promote the management teams desired processes and objectives.
To take part in performance and salary reviews, with the support of the management team.
To support in the training of your reports and promote their training on DMS processes.
To be involved in the recruitment process for hiring of staff members who are intended to report into you
To utilise the Kallidus platform as it rolls out, for progress summaries, setting objectives and tracking development.
To call upon and utilise your own line manager in the rollout and maintenance of these processes.
To coordinate CS trainings and support new starters.
To keep training materials and style guides up to date and insure handovers across the teams.
To discuss workload and availability for the upcoming campaigns with the team.
To have regular catch ups with the team to optimise workflow and divide workload evenly.
To ensure that all holiday requests are in line with team/staffing requirements.
To report team’s concerns or issues to the next appropriate instance.
To help a member of the team if assistance is required/necessary.
To ensure team’s harmony and well-being.
Work with the HODs to identify new best practises and how to implement them both in client services and production
Monitor internal workflows, identify areas for improvement and make recommendations
Always ensure studio guidelines, checklists and procedures are followed and that the relevant teams have the latest information
Make sure that reference material is up to date and constantly maintained within your team
Provide a first point of call for Versioning Producers in your team, and an available resource to the wider team when they have questions or require experienced advice
Suitable projects or clients may be assigned to you in their entirety if you have available capacity.
Some head office communications may be required to satisfy the project requirements.
Support will be provided by the management team but ownership of delivering for those projects will rest with you
To oversee the billing process including:
Application of the rate card in order to prepare accurate cost estimates
Providing support to the team to ensure jobs on CETA are billed correctly
Providing training to the CS team regarding billing processes
Checking rates are correctly applied on CETA for your team
Exporting billing approvals and in some instances liaise with the clients on approval of the billing
To be present at Senior Versioning Team Leader meetings. Suggested meeting agenda to include:
Update the Senior Versioning Team Leader on any developments since the last meeting such as new specifications, unusual orders, problems in the team, etc.
Share any ideas regarding best practice, tell the group about how your team solved any troublesome issues
Ask the Senior Versioning Team Leader team for suggestions regarding any outstanding issues
Discuss what methods can be utilised to grow client confidence, build client relationships and manage client expectations
Decide together if any points from the meeting need raising in the wider CS team meeting
Report back relevant notes to the Management Team
Overview and implementation of metrics for territory throughput (weekly, monthly, quarterly) 🎯 Requirements
5 years’ experience in a post-production environment
At least 3 years’ experience in a client-facing role
Italian Language preferrable.
Trusted confidante to maintain confidentiality for sensitive information
Lead and/or chair internal meetings with an agenda
Experience leading team meetings and owning the agenda
Maintaining high quality output when working at speed
Polite and professional manner
Confident and assertive
Experience in supporting the management of a team of at least 3 people
Adept in teaching and mentorship to impart skills and share knowledge
Keen forward planner with an interest in strategic thinking
Demonstrable leadership skills, notably role modelling to lead by example Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs