DM

Senior Collections Analyst

DM

full-time

Posted on:

Location Type: Hybrid

Location: São José dos Campos • Brasil

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Job Level

Senior

Tech Stack

SQL

About the role

  • Monitor and manage the performance of outsourced collections operations to achieve targets and expected results;
  • Identify the need for capacity adjustments and implement appropriate recovery strategies for each delinquency bucket;
  • Analyze performance and propose studies on market best practices, identifying needs for strategic changes;
  • Analyze and validate performance reports, effectiveness of mass actions, and operational KPIs of third-party providers;
  • Validate new contact cadences and present results and diagnostics on portfolio behavior;
  • Oversee the scripts used by the collections operation and manage campaigns;
  • Period-end closings, commissions, and conducting committee meetings;
  • Monitor and plan the autodialer settings of collection partners and manage the collections funnels;
  • Portfolio distribution, rotation (rejuvenation), and cleansing;
  • Report project progress and develop and implement projects with partner departments and third parties;

Requirements

  • Experience managing collection agencies with a results-oriented approach;
  • Experience with collection policies and strategies;
  • Knowledge of collections KPIs and performance metrics;
  • Strong command of the Credit Recovery Funnel;
  • Knowledge of collections contact cadences (dunning workflows);
  • Intermediate proficiency in Microsoft Office;
  • Bachelor's degree in Business Administration, Accounting, Economics, or related fields;
  • Desirable knowledge of Power BI and SQL;
  • Availability to travel is required.
Benefits
  • Flexible benefits card (CAJU) — for food, meal, mobility, and other expenses;
  • Healthcare plan;
  • Dental plan (Bradesco);
  • Life insurance;
  • Educational support programs;
  • English course — English Pass (partnership available to all DM employees);
  • Wellhub for fitness and wellness activities;
  • DM VISA card with pre-approved credit limit;
  • Flexible working hours;
  • ShortDay — early logoff so you can take time for yourself!
  • Private pension plan — according to company policy;
  • No dress code — what's important is that you feel comfortable;
  • Day off on your birthday — a gift from DM to you!;
  • PPR (Profit-Sharing / Results Participation Program);
  • Private pension plan;
  • For parents: childcare assistance for children up to 6 years old;
  • For parents: extended maternity and paternity leave — 180 days for mothers and 20 days for fathers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collections KPIsperformance metricsCredit Recovery Funneldunning workflowsPower BISQLMicrosoft Officeportfolio distributionportfolio cleansingautodialer settings
Soft skills
results-oriented approachanalytical skillsstrategic thinkingcommunication skillsproject managementleadershiporganizational skillsproblem-solvingcollaborationadaptability
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in AccountingBachelor's degree in Economics