Platform Support Engineer – AEM, Vercel

Diversified Services Network, Inc.

AEM/Vercel Platform Support Engineer ensuring operational support and improvement for hosting platforms in a Fortune 100 company. Collaborating with development teams and vendors for high availability and performance.

Posted 7/29/2026full-timeChicago • Colorado, Illinois, North Carolina, Texas • 🇺🇸 United StatesSeniorLead💰 $140,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational support and administration of AEM and Vercel hosting platforms, with a focus on incident management, platform governance, and continuous improvement. Proficient in leading technical consultations for modern web applications and ensuring high availability and security of hosted applications.

Highest-signal resume keywords

AEM Platform MaintenanceIncident ResolutionPlatform MonitoringCloud DeploymentsAEM as a Cloud Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AEM ArchitectureNext.jsReactAPIsCloud-Native ArchitecturesAutomation TechniquesRoot Cause AnalysisService RestorationDispatcher/CDN ConfigurationsEnterprise Integrations

Soft Skills

CollaborationTrainingProactive Process Establishment

Tools & Technologies

Adobe PlatformAEM SitesAEM AssetsTargetWorkfrontAkamaiVercel

Industry Keywords

Service Maturity ModelIT General ControlSecurity DirectiveDigital Experience Platforms

Tech Stack

Tools & technologies

AEMCloudJavaScriptNext.jsReact

About the role

Key responsibilities & impact

Own the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration.
Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications.
Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai.
Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment.
Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

Requirements

What you’ll need

Bachelor's degree required, with 5-7+ years of related experience.
Demonstrated stability and progression in prior roles preferred.
5-7+ years of experience maintaining AEM platform environments.
Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms.
Proven ability to lead incident resolution, root cause analysis, and service restoration for critical business applications.
Skilled in applying platform monitoring, observability, and automation techniques to improve service reliability.
Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Benefits

Comp & perks

401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays