DistantJob

Level 1 Support Technician

DistantJob

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Answer support requests that come in through phone, email, or our web portal—always with a friendly, helpful attitude
  • Tackle issues efficiently to keep everyone productive and meet their response time commitments
  • Figure out which problems need immediate attention and which can wait
  • Use remote support tools to diagnose and solve problems from your desk
  • Set up and configure computers, software, and network devices
  • Make sure all workstations have up-to-date antivirus protection
  • Perform regular maintenance on computers, printers, and other equipment to prevent problems before they start
  • Keep each client's technology environment secure and compliant with company standards
  • Work collaboratively with people across all departments
  • Be the kind of IT person everyone feels comfortable reaching out to

Requirements

  • 2+ years of hands-on IT support experience
  • Strong communication skills—you can explain tech stuff in plain English
  • A genuine passion for helping people and delivering great service
  • Solid experience supporting Windows 10, Windows 11, and Mac OS environments
  • Great at listening, asking the right questions, and getting to the root of problems
  • A knack for troubleshooting and thinking on your feet
  • Experience with Windows Server (2012, 2016, or 2019)
  • Active Directory knowledge
  • Familiarity with Ninja RMM and Autotask PSA
  • CompTIA A+ certification or additional IT certifications

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supporttroubleshootingWindows 10Windows 11Mac OSWindows ServerActive Directoryremote supportcomputer configurationantivirus protection
Soft skills
communicationproblem-solvingcustomer servicecollaborationlisteningadaptabilityattention to detailtime managementinterpersonal skillsservice orientation
Certifications
CompTIA A+