Respond promptly to inquiries from potential clients via email, text, and phone
Recommend top-rated services and explain benefits to clients
Schedule appointments and handle reservation confirmations
Provide top-notch customer service and accurate, concise information using company tools
Make outbound calls to capitalize on incoming leads
Utilize the company’s proven sales process to close sales
Handle service changes and add-ons in a timely manner
Attend and complete virtual training (orientation, training & nesting) with 100% attendance
Maintain punctuality and proper shift coverage; work nights and weekends as required
Requirements
MUST HAVE A KEEN LOVE FOR DOG
Positive Attitude
Upbeat and Enthusiastic
Polished Verbal Skills
Eager to Learn and Apply our Proven Coaching System
Enjoys a Fast-paced Environment
Fully understand and be able to effectively explain the benefits of our services
Proven work experience in sales
Highly motivated and target driven with a proven track record in sales
Excellent selling, communication and negotiation skills
Prioritizing, time management and organizational skills
Previous call center / telemarketing experience strongly preferred
A strong commitment to punctuality in order to maintain proper coverage and effective working relationships
Minimum of 2 years of sales, customer service experience
Must pass a criminal background check paid for by us (Direct Interactions)
Legally able to work in the United States
Must be a current resident living in the United States
Must have at least a high school diploma or equivalent; Bachelor’s or Associate degree preferred, but not required
Agent must be available to work nights and weekends no exceptions
Agent must be available to work 20 - 30 hours a week
100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)
Technical requirements: Desktop or laptop running Windows 11; US-based ISP with high-speed Internet via hard wired ethernet; USB wired headset with noise-canceling microphone; 3.5 mm headsets NOT approved; Tablets, Smart devices, Windows Mini PCs, Chromebook, and Android systems NOT compatible