Customer Support

• Process, navigate and research unemployment insurance claims
• Answer incoming calls via computer software and assist customers with complex issues regarding their specific situation
• Research information in databases to resolve complex customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• Work through challenging situations to find an acceptable outcome

Customer Service Specialist

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative