Head of Delivery Operations

DigitalService

Head of Delivery Operations scaling digital government services at DigitalService, Germany’s public-sector digital partner. Optimizing processes, portfolio controls, and leadership across Agile Coaching, PMO, and StratOps.

Posted 8/13/2026full-timeBerlin • 🇩🇪 GermanyLead💰 €105,000 - €115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Delivery Operations and Business Operations within digital agencies or IT consultancies, with a strong focus on agile project controlling, resource metrics, and financial modeling. Proven ability to lead interdisciplinary teams and implement standardized and automated processes for operational efficiency.

Highest-signal resume keywords

Leadership Experience in Delivery OperationsAgile Project ControllingStandardization and Automation of ProcessesGerman Language Skills (C1)Empowering Leadership Style

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agile Matrix StructuresFinancial ModelingResource MetricsRisk Management ProcessesCapacity PlanningProject Portfolio ManagementProcess ImprovementOperational Process DevelopmentClient Engagement StrategiesEffort Estimation Validation

Soft Skills

EmpathyTrust BuildingStrategic OrientationServant LeadershipInterdisciplinary Team Empowerment

Industry Keywords

Digital AgencyIT ConsultancyProfessional ServicesGrowth Phase ManagementOperational System Optimization

About the role

Key responsibilities & impact

Scale and optimize the DigitalService's operational system
Develop and manage operational processes from initial engagement through implementation to successful project completion
Continuously analyze and improve business processes
Establish pragmatic stage gates and playbooks
Lead the team leads of Agile Coaching, PMO, and StratOps and strategically align their collaboration
Introduce scaling frameworks and best practices and adapt them to the DigitalService
Orchestrate the interaction between different organizational units
Enable forward-looking capacity planning
Maintain a strategic overview of the project portfolio
Further develop controlling and risk management processes for scope, schedule, and budget
Advance Delivery Operations toward initial client engagement (pre-sales)
Act as a sparring partner to support validation of effort estimates

Requirements

What you’ll need

Proven leadership experience in Delivery Operations or Business Operations within a digital agency, IT consultancy, or professional services organization of approximately 300+ people
Ideally experience guiding an organization through a growth phase
Demonstrable experience with agile matrix structures in a professional services context
Experience with standardization and automation of processes
Deep understanding of agile project controlling, resource metrics, and financial modeling/pricing of IT services at the portfolio level
Solid experience in leading and developing team leads
Empowering leadership style (servant leadership)
Ability to empower interdisciplinary teams with trust, empathy, and strategic orientation
Ability to translate complex administrative frameworks of the public sector into pragmatic processes
German language skills at C1 level
English language skills at least B2 level

Benefits

Comp & perks

Flexible working hours
Opportunities for remote work
Choice of preferred operating system
€50 voucher every month in addition to salary
Urban Sports Club & more
Interdisciplinary and iterative work environment
Permanent employment