Service Delivery Agent

Digicel Group

Service Delivery Agent responsible for processing all service requests for DIGICEL customers. Ensuring accuracy in record updates and providing support to internal teams.

Posted 6/30/2026full-timeKingston • 🇯🇲 JamaicaJuniorWebsite

About the role

Key responsibilities & impact

To process all service requests using information from various sources, ensuring accuracy and completion.
Accurately process service applications for all DIGICEL H&E customers and make any updates/changes, discounts, costs, to customer records when required on the related systems, e.g. TCRM.
Provide support to internal support teams as it relates to customer queries and service requests within given guidelines
Ensure accurate and timely provisioning, maintenance and updates of all customer accounts
Action outstanding service requests for all DIGICEL customers that are submitted on POS/Remote Authorization via the Channel Partners
Contact customers to discuss/clarify request for services and manage email and fax requests by processing.
Answer and provide support to the Toll Free/Symposium telephone line for dealers and Dispatch Team as per agreed SLA
Liaise with Sales Representatives and Account Managers, to validate, assess and analyze service requests and where necessary make amendments to service requests.
Acknowledge receipt of orders by way of return call or email to customer/Account Manager.
Perform any other job related duties that may be required

Requirements

What you’ll need

Five (5) CXC or GCE Subjects (inclusive of English and Mathematics or an equivalent numeric qualification).
At least six (6) months working experience in a customer service environment.
Knowledge of Microsoft applications; Word, PowerPoint, Office Outlook, and Excel

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Digicel Group Website LinkedIn All Job Openings 5001 - 10000 employees Founded 2001 📡 Telecommunications 👥 B2C 🛍️ eCommerce 💰 Debt Financing on 2017-05 Telecommunications
B2C
eCommerce Digicel Group is a telecommunications company that aims to become a digital lifestyle partner for its customers. By embracing digital engagement, it offers a range of services that enhance the digital lives of its customers, focusing on simplicity and integration across its offerings. With a commitment to providing accessible communication solutions, Digicel Group is dedicated to empowering its customers in a fast-paced digital world. Service Delivery Agent 🔥 19 minutes ago 🏢 Kingston – Onsite ⏰ Full Time 🟢 Junior ✨ Agent 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
To process all service requests using information from various sources, ensuring accuracy and completion.
Accurately process service applications for all DIGICEL H&E customers and make any updates/changes, discounts, costs, to customer records when required on the related systems, e.g. TCRM.
Provide support to internal support teams as it relates to customer queries and service requests within given guidelines
Ensure accurate and timely provisioning, maintenance and updates of all customer accounts
Action outstanding service requests for all DIGICEL customers that are submitted on POS/Remote Authorization via the Channel Partners
Contact customers to discuss/clarify request for services and manage email and fax requests by processing.
Answer and provide support to the Toll Free/Symposium telephone line for dealers and Dispatch Team as per agreed SLA
Liaise with Sales Representatives and Account Managers, to validate, assess and analyze service requests and where necessary make amendments to service requests.
Acknowledge receipt of orders by way of return call or email to customer/Account Manager.
Perform any other job related duties that may be required 🎯 Requirements
Five (5) CXC or GCE Subjects (inclusive of English and Mathematics or an equivalent numeric qualification).
At least six (6) months working experience in a customer service environment.
Knowledge of Microsoft applications; Word, PowerPoint, Office Outlook, and Excel Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service Request ProcessingCustomer Account MaintenanceData EntryOrder AcknowledgmentService Application Processing

Soft Skills

Attention to DetailProblem-SolvingInterpersonal CommunicationTime Management