ICT Engineer

Digicel Group

ICT Engineer supporting Digicel Business Solutions products through site surveys, installations, training, and operations. Collaborating on managing service help desk and product development.

Posted 5/26/2026full-timePort Of Spain • 🇪🇸 SpainJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudSwitchingVoIP

About the role

Key responsibilities & impact

Assume a key role in supporting the Digicel Business Solutions product portfolio and its customers through the execution of In Field Site Surveys, Solution/Product scoping, designing and delivery, Service installations inclusive of last mile connectivity, Planned maintenance works and schedules routines, Provision of remote and infield monitoring and support 24/7/365, Configuration of ICT infrastructure at customer premises and Digicel’s PoPs and Data Centres on a wide array of hardware and technologies
Assist with the development and execution of training programs for Technical ICT Engineers and Support teams
Provide support to Managed Service Help Desk and Business Solutions sales personnel
Partner with Products, Planning & Optimization and Core Teams in the scoping, designing, implementation and testing of existing and new Business Solutions products
Guarantee representation of the Digicel brand by always acting and dressing professionally
Monitors ticket queues during normal business hours
Ensure all assigned tickets are handled per SLAs
Document configurations, as-builts and processes pertaining to ICT equipment and services
Participate in operational acceptance of new ICT Hardware
Assist in the development, testing and roll out of new Managed Services products
Diagnose errors or technical problems and determine proper solutions
Guide, assess and ATP work performed by Sub-Contractors to ensure that it meets the necessary standards
Develop MOPs and complete RFC documentation to meet Company’s Standards

Requirements

What you’ll need

Bachelor’s Degree in Electrical and Computer Engineering / Computer Science / ICT or related field of study
Minimum 2 years’ experience performing similar role / duties
Strong understanding of the following: IP principles and OSI model, Switching and Layer 2 technologies (STP, QoS, Policy maps, Port security), Routing and commonly used protocols (OSPF, BGP, EIGRP, Access lists, Distribution lists), Service Provider Technologies (MPLS, L2VPN, L3VPN, WAN Principles), Voice protocols – SIP, E1, T1 VOIP Telephony / AudioCodes gateways / Broadsoft / PBX equipment / Handsets, Security / Firewall Appliances, Cloud Computing, Wireless IEEE 802.11, Mobile telecommunications, SIP / VoIP / Telephony
Certifications: at least associate level in one or more of the following will be desired: Cisco (CCNA, CCNA Service Provider, CCNA Collaboration, CCNA Security), Juniper (JNCIA-Junos, JNCIA-SEC), Fortinet (NSE4), Huawei (HCIA-R&S, HCIA-Security), Avaya – (ACSS, ACIS, ASPS, AIPS), Meraki – (CNMO, CNMA), AudioCodes – (ACA, ACP)

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IP principlesOSI modelSwitching technologiesLayer 2 technologiesRouting protocolsService Provider TechnologiesVoice protocolsSecurity appliancesCloud ComputingWireless IEEE 802.11

Soft Skills

communicationteam collaborationproblem-solvingcustomer supportprofessionalismtraining developmentdocumentationoperational acceptancemonitoringguidance

Certifications

CCNACCNA Service ProviderCCNA CollaborationCCNA SecurityJNCIA-JunosJNCIA-SECNSE4HCIA-R&SHCIA-SecurityACSS