Technical Support Representative

DFN

Technical Support Representative providing front-line technical and customer support for fiber internet services. Managing customer tickets and assisting with troubleshooting and service needs.

Posted 5/23/2026full-timeRemote • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide resolution of entry level support issues spanning all of DFN’s products and services.
Monitor customer tickets and respond in a timely manner.
Document and escalate tickets per DFN support procedures.
Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs.
Manage multiple tasks/priorities simultaneously.
Assist in day-to-day order entry and processing.
Assist Broadband Technicians in turn-up and troubleshooting.
Clean and reset returned equipment for redeployment.

Requirements

What you’ll need

High school diploma
Two years of technical support or equivalent work experience required
Excellent attendance and punctuality required
Customer service oriented
Ability to exercise good judgement, courtesy, patience, and tact in public contact and problem resolution
Strong interpersonal skills to build rapport with prospective and existing customers.
Strong problem solving, diagnostic and technical troubleshooting skills
Ability to master new software and applications specific to the industry and position
Positive attitude and strong work ethic
Self-motivated, ability to work independently and in a team
Ability to communicate effectively, both orally and in writing
Able to meet physical demands with reasonable accommodations if necessary.

Benefits

Comp & perks

200% 401(k) match capping at 9%
100% employer paid medical, dental, and vision plans for employees with affordable dependent coverage options
Free 1 Gig high speed fiber internet service if you live within our service territory
PTO package and 10 paid holidays including two days off for your birthday.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdiagnostic skillsorder entryticket management

Soft Skills

customer service orientationinterpersonal skillsproblem solvingcommunication skillsself-motivatedteamworkjudgementcourtesypatiencetact

Certifications

high school diploma