Strategic Engagement Partner

DeweyLearn, Inc.

Strategic engagement partner helping enterprises scale expert judgment through DeweyLearn’s AI platform. Leading customer discovery, adoption, change management, and expansion across complex engagements.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large enterprise customer accounts, driving customer success, and building effective customer-success playbooks and health frameworks. Possesses strong judgment and executive presence, with a focus on strategic consultation and change management in complex environments.

Highest-signal resume keywords

Enterprise Customer-Excellence ExpertiseCustomer-Success Playbook DevelopmentAI Model EvaluationCoaching and Change ManagementComplex Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementChange ManagementRisk ManagementStructured DiscoveryFramework DevelopmentCustomer Relationship ManagementAdoption PlanningRenewal PlanningExpansion PlanningLearning Science

Soft Skills

Strong JudgmentExecutive PresenceSelf-DirectionCoachingConsulting

Tools & Technologies

Agentic ToolsAI Tools

Industry Keywords

Higher EducationTechnical EducationWorkforce DevelopmentClinical PracticeAssessment Design

About the role

Key responsibilities & impact

Take ownership of new customer relationships from contract signing onward
Drive customer success, product innovation, account management, and relationship expansion
Serve as the primary DeweyLearn representative for large enterprise customers
Build executive relationships, customer-success playbooks, health frameworks, and expansion motions
Manage customer relationships through strategic consultation, change management, and long-term planning
Run structured discovery and facilitate working sessions with senior teams
Shape rubrics and frameworks for successful engagements
Coach customer champions and skeptics through organizational change
Run complex engagements, surface risks early, and own outcomes when plans shift
Lead structured check-ins, executive readouts, and adoption troubleshooting
Partner with implementation engineering on delivery
Feed structured product feedback to the DeweyLearn team

Requirements

What you’ll need

Experience running large, complex enterprise customer accounts
Enterprise customer-excellence expertise, including executive cadence, adoption-friction detection, churn-signal identification, renewal planning, and expansion planning
Experience building customer-success playbooks, health frameworks, and expansion motions
Experience working alongside integrators
AI-native working approach and effective use of agentic tools
Strong understanding of AI model capabilities and limitations
Ability to critically evaluate AI outputs
Essential knowledge and experience in higher education, technical education, workforce development, clinical practice, or related settings
Fluency in learning science and assessment design preferred
Experience with structured discovery and facilitating working sessions with senior teams
Experience shaping rubrics and frameworks
Coaching, consulting, and change-management experience
Experience managing complex projects and products, including risk management and outcome ownership
Strong judgment, executive presence, and self-direction
Concrete examples, demonstrably deep knowledge, and real work samples

Benefits

Comp & perks

Competitive compensation commensurate with experience
Medical benefits
Flexible PTO
Remote-first work arrangement
25–35% travel for customer engagements