ServiceNow

• Provide level 2 application support for the ServiceNow platform as part of a 24/7 shift rotation (morning, afternoon, night).
• Diagnose and resolve complex technical or functional incidents.
• Collaborate with L1, L3 teams and developers for escalation and issue tracking.
• Maintain up-to-date technical documentation (procedures, runbooks, FAQs).
• Participate in platform updates, testing and continuous improvements.
• Contribute to the automation and optimization of processes.

ServiceNow Support Consultant, Level 2

ServiceNow Level 1 Support Consultant

Tech Lead, ServiceNow HRSD