NOC Engineer

Development Group, Inc.

NOC Engineer monitoring client infrastructure and responding to incidents in a remote role. Collaborating with teams to ensure network operations and client satisfaction.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $40,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSwitchingUnity

About the role

Key responsibilities & impact

The NOC Engineer is responsible for monitoring our client’s infrastructure and responding to incidents and outage situations.
Analyze problems, perform troubleshooting and incident response, communicate with clients, and drive all problems to resolution.
Work as part of the Cloud and Managed Service team and in close partnership with the Project team.
Respond to network incidents reported via DGI’s network monitoring platform and restore service in an efficient and timely fashion.
Provide direct support to DGI customers to resolve technical issues reported by customers via phone or email escalations.
Provide succinct communication on restoration steps and record these within DGI’s ticketing system (Autotask).
Produce accurate Troubleshooting Guides in accordance with documentation standards to support DGI’s Knowledge Management program.
Provide regular status updates to customers regarding open tickets in accordance with DGI’s company policies.
Provide recommendations to customers and the DGI leadership team to improve the stability of any infrastructure components within the Managed Services Portfolio.
Perform standard moves, adds, and changes (MACD’s) within the Cisco collaboration ecosystem.

Requirements

What you’ll need

Cisco CCNP certification or equivalent preferred
1+ years working as a Network Engineer, or within a Network Operations Center preferred.
Strong understanding of routing and switching utilizing Cisco, Cisco Meraki, HP, Aruba, and Juniper.
Strong understanding of Enterprise wireless technologies.
Strong understanding of network security principles leveraging Cisco ASA/Firepower, Cisco ISE, Palo Alto, and Fortinet.
Basic understanding of Cisco applications such as Prime, DNA Center, and Umbrella.
Basic Understanding of Cisco Collaboration deployments utilizing Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM & Presence (IM&P), Cisco Emergency Responder (CER), and Cisco Unified Contact Center Express (UCCX) is desirable.
Extensive knowledge of the OSI model, switching and Internet routing technologies.
Must have a demonstrative ability to identify issues within the service architecture and work with both leadership and peers to find solutions.

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network troubleshootingincident responseroutingswitchingnetwork securityCisco ASACisco FirepowerCisco ISEPalo AltoFortinet

Soft Skills

communicationproblem-solvingcustomer supportcollaborationstatus reporting

Certifications

Cisco CCNP