NOC Analyst

Dev.Pro

NOC Analyst for a US-based company overseeing cloud environment incidents and monitoring systems. Engaging in incident triage and collaboration with technical teams to optimize operational resilience.

Posted 6/8/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzureDNSDockerKubernetesMySQLPostgresServiceNow

About the role

Key responsibilities & impact

Act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics
Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
Analyze logs, metrics, and traces to determine incident scope and impact
Manage the incident lifecycle, including triage, prioritization, and escalation coordination
Document and track incidents in ServiceNow and Jira Service Management
Coordinate with application and development teams, providing initial technical analysis to support faster resolution
Communicate clear, concise incident updates, translating technical status into actionable information
Maintain accurate incident records and provide structured shift handovers to incoming analysts

Requirements

What you’ll need

2+ years of IT support and incident management experience, including triage, prioritization, and escalation
Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
Ability to navigate dashboards and perform log correlation
Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
Advanced English communication skills (written and verbal)
Clear communication with technical teams and stakeholders during incident response
Ability to manage multiple priorities in fast-paced environments
Strong analytical and problem-solving skills with a methodical approach to troubleshooting
Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
Disciplined approach to following operational processes and maintaining 24/7 shift coverage
Self-motivation with the ability to adapt and learn quickly
Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)
Experience with ServiceNow and/or Jira Service Management (Desirable)
Experience using Slack or Microsoft Teams in a support environment (Desirable)
Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles (Desirable)
Familiarity with AWS and Azure (Desirable)
Familiarity with Kubernetes and Docker (Desirable)
Exposure to PostgreSQL, MySQL, and Amazon RDS (Desirable)
Familiarity with GitHub Actions, Bitbucket, and Amazon SQS (Desirable)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dev.Pro Website LinkedIn All Job Openings 501 - 1000 employees Founded 2011 🤝 B2B 💳 Fintech ☁️ SaaS B2B
Fintech
SaaS Dev. Pro is a software development partner that supports technology companies with custom outsourced software development services. With over 13 years of experience, a team of more than 900 experts, and operations in over 50 countries, Dev. Pro provides a comprehensive range of services including cloud development, DevOps, software testing and QA, system integration, and application security. The company caters to a wide array of industries such as digital commerce, fintech, hospitality, and healthcare by delivering tailored software development experiences. Dev. Pro emphasizes quality, innovation, and a transparent collaboration process to accelerate growth for ambitious startups and Fortune 500 enterprises alike, ensuring successful outcomes through a well-balanced and efficient team approach. NOC Analyst 🔥 57 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics
Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
Analyze logs, metrics, and traces to determine incident scope and impact
Manage the incident lifecycle, including triage, prioritization, and escalation coordination
Document and track incidents in ServiceNow and Jira Service Management
Coordinate with application and development teams, providing initial technical analysis to support faster resolution
Communicate clear, concise incident updates, translating technical status into actionable information
Maintain accurate incident records and provide structured shift handovers to incoming analysts 🎯 Requirements
2+ years of IT support and incident management experience, including triage, prioritization, and escalation
Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
Ability to navigate dashboards and perform log correlation
Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
Advanced English communication skills (written and verbal)
Clear communication with technical teams and stakeholders during incident response
Ability to manage multiple priorities in fast-paced environments
Strong analytical and problem-solving skills with a methodical approach to troubleshooting
Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
Disciplined approach to following operational processes and maintaining 24/7 shift coverage
Self-motivation with the ability to adapt and learn quickly
Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)
Experience with ServiceNow and/or Jira Service Management (Desirable)
Experience using Slack or Microsoft Teams in a support environment (Desirable)
Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles (Desirable)
Familiarity with AWS and Azure (Desirable)
Familiarity with Kubernetes and Docker (Desirable)
Exposure to PostgreSQL, MySQL, and Amazon RDS (Desirable)
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Hard Skills & Tools

incident managementtriageprioritizationescalationlog correlationDNSload balancingHTTPHTTPSsecurity best practices

Soft Skills

analytical skillsproblem-solving skillscommunication skillsownershipaccountabilityorganizational skillsself-motivationadaptabilitymethodical approachability to manage multiple priorities