Technical Product Manager
Dev.Pro
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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About the role
- Drive technical solutions for large features/technically complex features independently.
- Is technically adept on end-to-end system architecture.
- Work with engineering teams to align on feature sizing and delivery planning.
- Ensure engineering teams have needed information on endpoints, inputs and outputs.
- Help resolve technical blocking issues and coordinate solutions across multiple technical teams.
- Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed.
- Identify technical tradeoffs, escalate risks, and manage mitigation in collaboration with other teams.
- Perform validation of features against customer and business goals and acceptance criteria.
- Build and maintain trusted relationships with senior client stakeholders, aligning service delivery with business goals.
- Identify and develop account growth opportunities across client teams, engagements, and services.
- Gather client feedback to guide internal teams on roadmap, service improvements, and customer satisfaction strategies.
- Communicate clearly and proactively with clients, listening and responding to their needs and feedback.
- Create and execute success plans aligned with client goals and KPIs, defining a shared vision during project initiation and coordinating team delivery.
- Oversee onboarding for new engagements and client teams, driving targeted training for faster time-to-value.
- Support program execution, track results, and educate internal and client teams to ensure alignment with business goals.
- Monitor program health, drive client engagement, and conduct reviews to demonstrate progress and identify improvements.
- Leverage industry trends and knowledge in retail, hospitality, and foodservice to provide strategic guidance and insights to clients.
- Serve as the escalation point for critical issues, ensuring timely resolution and keeping clients informed.
- Define and communicate team roles and practices to promote a positive team mindset, confidence in leadership, and effective teamwork.
- Encourage innovation and thought leadership by cultivating new ideas and driving their transformation into practical solutions.
Requirements
- Bachelor’s degree or equivalent experience, with 7+ years in Technical Program Management, Customer Success, Account Management, or similar roles in a tech environment
- Proven industry experience delivering complex, customer-facing solutions in partnership with design and engineering teams
- 5+ years of hands-on experience in program planning and execution, including roadmaps, prioritization, and backlog management
- Solid understanding of Agile, DevOps, SDLC, and modern software delivery and operations
- Ability to read and understand code (.NET, C#). Practical, hands-on SQL experience is required (reading, adjusting, or building queries to grab data, but no complex building from scratch). Experience with AWS/Azure services is a benefit.
- Experience managing enterprise client relationships, engaging executives, and facilitating decision-making
- Strong business acumen and strategic thinking, with the ability to align delivery with client goals, drive cross-functional outcomes in complex, ambiguous situations
- Demonstrated proactivity and problem-solving skills with the ability to lead cross-functional teams and drive alignment across stakeholders
- Excellent communication, presentation, and interpersonal skills
- Ability to work both independently and collaboratively in a dynamic environment
- **Desirable:**
- Direct experience with retail, hospitality, or foodservice clients
- Familiarity with foodservice retail technology landscape and operational challenges
- Advisory experience in cross-functional projects or teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program planningexecutionAgileDevOpsSDLC.NETC#SQLAWSAzure
Soft Skills
communicationpresentationinterpersonalproblem-solvingstrategic thinkingproactivityteam leadershipcollaborationrelationship management
Certifications
Bachelor's degree