Deutsche Telekom IT Solutions HU

SDWAN Network Engineer – 2nd Level Operations

Deutsche Telekom IT Solutions HU

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇭🇺 Hungary

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Salary

💰 HUF 500,000 - HUF 800,000 per month

Job Level

Mid-LevelSenior

Tech Stack

TCP/IP

About the role

  • Manage network administration associate-level tasks and demonstrate an ability to independently manage Network Administrator tasks
  • Support new customer site implementations, including setting up services and transitioning them to RFS/RFU
  • Independently handle 2nd level tasks in daily operations
  • Monitor network solutions or the backbone network, preparing tickets for any detected defects/issues
  • Document issues as necessary, diagnose lower-level problems, and prioritize urgency for resolution
  • Resolve problems logged in incoming bug tickets, manage changes, and configure network peripherals/devices as required
  • Generate "problem tickets" for complex bugs/serious issues and escalate them to the next support level
  • Set values for predefined network parameters for complex network solutions operated by the team
  • Perform required changes in configuration management in collaboration with other departments
  • Close and document resolved cases, and archive tickets after approval from a senior person if necessary
  • Coordinate and work with the local field service on customer sites

Requirements

  • Proven ability to manage network administration tasks at an associate level
  • Successful scores in group/client-specific tests, demonstrating capability to manage Network Administrator tasks independently.
  • Experience with Silver Peak Smart SD-WAN operation is highly desirable.
  • Strong problem-solving skills and ability to prioritize tasks.
  • Ability to work independently and within a collaborative team environment.
  • Excellent communication skills for interworking with field service teams and other departments.
  • Profound knowledge in TCP/IP and WAN protocols (BGP, OSPF, EIGRP)
  • fluent English language (at least B2 level)
  • German language is an advantage
  • At least Bsc. degree (IT field, network specialisation is an advantage)
  • 3-4 years spent in network administration
  • Knowledge of CISCO and Juniper CCNA certifications or equivalent knowledge
  • ITIL V3, V4 Foundations certification or similar (e.g. T-Systems Zero Outage, Esaris)
Benefits
  • Health insurance
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network administrationSilver Peak Smart SD-WANTCP/IPBGPOSPFEIGRPconfiguration managementnetwork peripheralsproblem ticket generationbug resolution
Soft skills
problem-solvingtask prioritizationindependent workcollaborative teamworkcommunication
Certifications
CCNAITIL V3ITIL V4T-Systems Zero OutageEsaris