Client Services Representative

• Support German and international customers in German and English regarding Clearstream processes (Settlement, Corporate Actions, Income, Cash Management)
• Provide day-to-day support on the use of Clearstream Banking’s products and services
• Investigate, monitor, record and resolve client queries received via telephone or email
• Work within an international cross-location team and coordinate with other locations as needed
• Escalate and document issues with potential financial impacts and follow up until resolution

Client Services Officer

Client Services Officer

Client Service Owner

Team Lead, Client Services