IT Project Manager
Emerson
Job Level
Mid-LevelSenior
About the role
- Support German and international customers in German and English regarding Clearstream processes (Settlement, Corporate Actions, Income, Cash Management)
- Provide day-to-day support on the use of Clearstream Banking’s products and services
- Investigate, monitor, record and resolve client queries received via telephone or email
- Work within an international cross-location team and coordinate with other locations as needed
- Escalate and document issues with potential financial impacts and follow up until resolution
Requirements
- University degree in finance, economics, IT, or equivalent training with professional experience
- Entrepreneurial skills: high responsibility & results orientation
- Strong self-starter, outcome-focused
- Comfortable with continuous change and seeking challenges
- High problem-solving and analytical skills; sound understanding of process flows
- Good conceptual thinking, organizational and communication skills
- Strong learning and development potential
- Protruded service orientation with excellent telephone representation and soft skills
- Ability to work in a team in a changing and potentially stressful environment with direct client contact and potential financial impacts
- Flexibility to travel occasionally to other Deutsche Börse locations (Frankfurt / Luxembourg)
- Ability to support customers in German and English
