Relationship Manager
Deutsche Börse
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage Client relationships in the region, as well as and develop new relationships with new clients.
- Ensure that issues, whether contractual, commercial or operational are resolved to both the company’s and the customer’s satisfaction.
- Prepare and implement documentation to customers in line with internal compliance, credit, legal and audit requirements incl KYC for each customer, credit facilities, governing documentation update.
- Prepare, co-ordinate and deliver customer visits and presentations
- Ensure prospects are turned into satisfied customers by migrating them quickly and efficiently
- Promote all services to ensure that we have maximum coverage for your client's activity.
- Build an account plan for each customer and ensure our value proposition is positioned as the market model of the future. Ensure that all levels of your clients are covered.
- Know your client’s commercial situation.
- Represent Clearstream at external events, be it in conferences or industry bodies working groups.
- Build working relationships with key stakeholders and influencers in target organisations.
- Organize or contribute to the organization of regional customer events.
- Maintain professional knowledge, keep abreast of general market updates, industry developments and competitor’s activities
Requirements
- University degree in Economics, Business Administration, Finance, or another relevant subject.
- Excellent communication, negotiation, presentation skills, customer focus and service orientation
- Experience of managing large and strategic client relationships
- Good understanding of banking products and processes in the funds industry
- Excellent organisational skills, communication skills, customer focused, ability to act independently and work well as a team player
- Capacity to work independently, have a curious state of mind, results oriented.
- Language: English. Knowledge of any other language would be an additional asset
Benefits
- Occasional travel will be expected
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
University degree in EconomicsUniversity degree in Business AdministrationUniversity degree in FinanceUnderstanding of banking productsUnderstanding of funds industry processes
Soft skills
Communication skillsNegotiation skillsPresentation skillsCustomer focusService orientationOrganizational skillsAbility to work independentlyTeam playerCurious state of mindResults oriented