• Provide support to clients on the day to day use of Clearstream Banking’s products and services.
• To investigate, monitor, record and resolve any queries(issues raised by the client, these queries are received via telephone or email.

Requirements

University degree in finance, economics, IT, or equivalent training with professional experience.
Entrepreneurial skills: Taking on high responsibility & results orientation.
Strong Self-starter, focused on outcomes and achievements.
Not afraid of continuous changes, seeking personal and professional challenges.
Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both known’s and unknown’s thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential.
Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts.
Flexibility to travel to occasionally to other Deutsche Börse Locations (Frankfurt / Luxembourg).

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Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

finance
economics
IT
problem-solving
analytical skills
process-flows
conceptual thinking

Soft Skills

entrepreneurial skills
self-starter
results orientation
service orientation
communication skills
teamwork
flexibility
adaptability

Client Services Officer

Client Service Manager