Business Operations

• Set priorities, allocate resources, and ensure compliance with service-level agreements (SLAs)
• Foster a culture of adaptability and resilience, empowering team members to embrace change and drive continuous improvement
• Regularly work side-by-side with your team, participating in operational tasks to understand challenges firsthand and model best practices
• Plan and execute change management activities to ensure smooth adoption of new systems, processes, and regulatory requirements
• Implement change management best practices to maintain service excellence and meet SLAs
• Remain actively involved in day-to-day operations when needed and support the team in critical situations
• Lead team participation in cross-functional projects, product launches, and regulatory change initiatives
• Ensure effective collaboration within the team and with colleagues in remote locations (e.g., Prague, Luxembourg)
• Act as the central point of contact for internal and external stakeholders, guiding them through changes and ensuring their needs are addressed
• Communicate change impacts clearly and manage expectations to secure buy-in and support
• Manage staffing, shift planning, and professional development
• Foster a strong team culture and support career growth

Vice President – Head of Business Operations

Working Student - Business Process Management (m/f/d)