Customer Success Analyst

Desenvolve Cidade

Customer Success Analyst ensuring municipal clients achieve their goals in a tax technology startup. Leading project implementations and client relationship management for municipal modernization.

Posted 6/30/2026full-timeVitória de Santo Antão • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure the success of our clients (municipalities);
Achieve objectives and deliver results aimed at account retention and expansion;
Lead implementation projects and people initiatives, modernizing Brazil's municipalities with Desenvolve;

Requirements

What you’ll need

Manage implementation projects;
Build and maintain proactive relationships with new clients;
Maintain a high level of customer satisfaction throughout the implementation process;
Ensure projects meet schedule, scope, budget, and quality requirements;
Configure the entire Desenvolve ecosystem according to our clients' business rules;
Conduct information-gathering meetings with clients focused on tactical and strategic needs;
Investigate, document, and resolve issues encountered by our clients;
Deliver training to public servants and system users during implementation and rollout;
Create workflows and engagement and learning materials for clients;
Ability to understand business rules and translate them into practical solutions;
Organized and autonomous, able to manage multiple concurrent initiatives;

Benefits

Comp & perks

Health insurance
Meal allowance (food voucher)
Starbem
Transportation allowance
Day Off
Alura subscription
WellHub

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Implementation Project ManagementWorkflow CreationIssue ResolutionInformation GatheringBusiness Rule Translation

Soft Skills

Organizational SkillsAutonomyCommunication Skills