Call Center Manager

DermaFix

Remote Call Center Manager leading operations and performance for upscale medical spas. Driving outbound sales strategy and team performance to meet revenue goals.

Posted 7/30/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $3,000 - $5,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading outbound sales teams, developing sales strategies, and utilizing data analytics to optimize performance. Proficient in managing CRM tools and ensuring compliance with regulatory standards in a contact center environment.

Highest-signal resume keywords

Outbound Sales Strategy DevelopmentData Analysis and OptimizationCRM System ProficiencyTeam Leadership and CoachingSkincare Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound Sales Marketing StrategyConversion Rate OptimizationKPI TrackingData-Driven Sales OversightLead Funnel Management

Soft Skills

Effective CommunicationMotivational Leadership

Tools & Technologies

CRM SystemsOutbound Dialer PlatformsVagaroHubSpotSalesforce

Industry Keywords

Contact Center EnvironmentRegulatory ComplianceSkincare ProductsNon-Invasive ProceduresTreatment Packages

About the role

Key responsibilities & impact

Lead, coach, and motivate a team of outbound sales agents to meet performance targets.
Develop and implement outbound sales strategies to drive revenue growth.
Identify sales trends and customer needs to refine sales approaches.
Track KPIs including call volume, conversion rates, appointments booked, and sales quotas.
Prepare and present regular performance reports to senior management.
Use data and analytics to identify areas for improvement and optimize team performance.
Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines.
Streamline call center processes and workflows to improve efficiency and outcomes.
Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

Requirements

What you’ll need

5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role.
Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables.
Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication.
Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms.
Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce.
Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance.
Experience coordinating operations across multiple locations or franchises.

Benefits

Comp & perks

Highly Competitive Pay Structure
Performance Bonuses: Will be discussed upon hiring
Work remotely under specific hours—ideal for self-motivated professionals who value autonomy.
Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role.
Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business.
Loyalty Incentives: Additional compensation for tenure and consistent high performance.
Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.