Senior Commerce Business Analyst

dentsu Austria

Senior Commerce Business Analyst at Merkle, empowering brand retail technology adoption and deployment. Collaborating with stakeholders to enhance consumer experiences and streamline processes for effective solutions.

Posted 5/26/2026full-timeLausanne • 🇨🇭 SwitzerlandSeniorWebsite

About the role

Key responsibilities & impact

Drive the deployment and market adoption of Brand retail digital signage CMS, object recognition and other Brand retail technological stack in line with clients’ policies and guidelines and Brand retail roadmap
Translate business requirements and consumer experiences into business/functional design in collaboration with internal and external stakeholders, architects, information services & data teams
Centralize and manage end-user requests related to Brand retail technology
Define, prepare and review test scenarios & templates that reflect business requirements
Ensure end consumer satisfaction with technological solutions
Business support in the technology delivery process and streamlining business processes for technological providers and technology end users (Brand retail central function, markets, regions, other central functions (legal, security, data privacy, etc.))
Ensure technological consistency, availability of historical data and smooth transition from legacy technology to updated tech stack
Contribute to the development of a technological knowledge base for efficient Run & Support
Extend stakeholder awareness and knowledge about Brand retail technological stack by providing them with toolboxes, dashboards and organizing info sessions covering Brand retail tech. capabilities, best practices and guidelines

Requirements

What you’ll need

Bachelor's degree in a relevant subject (Digital project management, MultiMedia, Brand Retail)
Proven track record of delivering projects, including digital platforms
Strong documentation skills
Strong project management skills
Experience with digital environment and related regulatory aspects (e.g. data privacy, legal, information security, etc.)
Experience working successfully in a global, multicultural organization
Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders, and can successfully work independently
Proven ability to work effectively across functions
Proven ability to build a strong partnership and trust with partners and management within an organization
Strong organization skills
Fluent in written and spoken English

Benefits

Comp & perks

25 days of holidays
2 volunteer days for charitable activities
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being
40-hour week & overtime compensation
Flexible working hours model (flextime)
State-of-the-art, creative office space with ergonomically equipped workstations
Full access to Dentsu Academy, on-site learning sessions, online language courses
Referral bonus program
Workation possibility
Team events: company parties, monthly breakfasts, aperos

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital project managementdocumentationproject managementobject recognitiontest scenariosbusiness requirementsfunctional designdata privacyinformation securitydigital platforms

Soft Skills

collaborationrelationship buildingindependencecross-functional effectivenesspartnership buildingtrust buildingorganizationcommunicationstakeholder engagementconsumer satisfaction

Certifications

Bachelor's degree